Winston Yao
$7/hr
Customer Service, Data Management, Quality Assurance
- Reply rate:
- 8.33%
- Availability:
- Hourly ($/hour)
- Location:
- Quezon City, Metro Manila, Philippines
- Experience:
- 14 years
About
My 14 year work experience is with the contact center industry in outbound and inbound voice, and back office support. I am skilled in telesales, lead generation, appointment setting, customer support, email and chat support.
I have done extensive Quality Assurance work and is excellent with quality assurance tasks. I can conduct sales verification, QA scoring, develop QA monitoring forms, provide qualitative and quantitative feedback.
Data gathering, cleansing, data management and providing tabular and graphical report are also one of my strong suit.
Skills
