Winston Santos

Winston Ganimedes Santos Olivence Puerto Plata, DR 57000 ▪ Phone:- ▪ Email:-SUMMARY Senior IT professional over 25 years, in experience on administering and supporting Information Technology Systems. Driven on achieving cost savings, guest satisfaction and enhancing system functionality with exceptional organizational skills and attention to detail. Skilled problem identifier, intelligent thinker and Innovative troubleshooter, comfortable in managing systems, projects and teams in a range of IT environments. Strong leader with demonstrated ability to inspire and motivate individuals in an international environment at all levels and in all functional areas, beta tester and VoIP full understanding. PROFESSIONAL EXPERIENCE CAN CALL INTERNATIONAL, Pto Pta, D.R VPS ticketing specialist • • In charge of providing excellent service plus fast solutions for businessmen who own virtual servers from the company. Main task solving their issue as soon as possible, Lv2 technician with more skill helping customers and Lv1 coworkers. CELEBRITY CONSTELLATION, Miami, FL Celebrity online technician • • • NOV 2012 – MAY 2013 Providing technical support to celebrity guest on board of the ship. Install, configure, administer, and troubleshoot smartphones, tablets, laptops desktops equipment for managers, staff, and clients. In charge of computer centre and manager’s personal assistance. CAN CALL INTERNATIONAL, Pto Pta, D.R Lv2 tech support • OCT 2013 – PRESENT FEB 2006 – NOV 2012 Install, configure, administer, and troubleshoot DSL equipment for clients, Diap up where High Speed is not available and Help with VoIP in the communication field for clients. • • Beta tester expert when company requires closing a deal but needed to make sure the product is at its best. Cable troubleshooter expert where DSL is not available or not required. EDUCATION Computer’s Science Degree Universidad Dominicana O&M, Puerto Plata, Dominican Republic CERTIFICATIONS VoIP training expert, Can Call International, 2010 - VoIP expert PBX and technologies related TECHNICAL SKILLS Automated Testing Mercury Interactive WinRunner and TestDirector Tools Microsoft Visual SourceSafe, Bugzilla Bugtracker, Borland Starteam, Veritas Backup Executive RDBMS Microsoft SQL Server, Microsoft Access, Oracle Operating Systems Windows 95, 98, NT, 2000, XP, Vista, 7, 8, Mac OSX Internet HTML, Microsoft FrontPage, XML Spy Reporting Tools Seagate Crystal Reports Productivity Tools Microsoft Office - Word, Excel, PowerPoint and Project Application Servers Microsoft IIS Hardware Platforms PC, AS/400 Language Spanish (motherland tongue) English (Fluent) French (Regular) German (Regular) Employment information Kimberly Tale – Human resources at Celebrity Constellation- (in ships there is no phone) Kildeynis – Human resources at Can Call International-