Winsome N. Gusto
Lot 55, block 11, phase 2, Camella Homes Subdivision,
San Isidro, General Santos City, South Cotabato,
Philippines 9500-Mobile : -
OBJECTIVE
To gain long term employment with a company that is on or looking to be on the cutting edge, a company that puts
value on people and the products they are promoting. Honest and ethical, i am looking to call this company my
family.
ACADEMIC DETAILS
• Bachelor of Science in Biology [2004] with aggregate of 2.25 from University of Southern Mindanao
WORK EXPERIENCE
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Worked as Customer Service Representative and Retention Specialist in Six Eleven Global Services and
Solution from May 2015 to Aug 2016
Role :Receiving calls for inquiry, purchased orders and complaints, retaining customers from membership
cancellation.
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Worked as Help Desk Agent in Emirates Park Zoo, Abu Dhabi, U.A.E from Dec 2016 to Jun 2017
Role :Customer Service, facilitating guests tour and advertisements.
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Worked as Virtual Assistant (Home-Based) in Noho Car wash and Glenrock Recency LLC - Beverly Hills,
California from Sep 2017 to Apr 2018
Role :Customer Service Administrative support, taking incoming and outgoing calls (inquiry, referral,
complaints and follow up), data entries for office paper works and updates, daily sales and attendance.
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Worked as Virtual Assistant/Personal Assistant (Part-time Home-Based) in Cadogan McQueen Limited,
London, U.K. from Nov 2017 to Dec 2017
Role :Customer Service taking incoming calls, daily update on realty properties status, maintenance of hives
temperature, posting adverts of available space for rent on different posting site, updates daily calendar and
schedule of the client.
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Working as Virtual Assistant (Part-time Home-Based) in Exemplary Care LLC - Palmdale, California from
Jan 2018 to till date
Role :Customer Service department, conducting initial interview for aspiring applicants and set appointment for
final interview, research for homecare and facility related issues, revision of some files and handbook.
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Working as Virtual Assistant Receptionist / Assistant Manager in AVA Virtual Assistants - Quebec, Canad
from Jan 2018 to till date
Role :Customer Service taking incoming and outgoing calls for different concerns, coordinating and follow up
prospect client, submitting proposals, contracts and non-disclosure agreements for newly hired employees and
clients, supervising teams / VA's and monitoring daily performance.
FIELD OF INTERESTS
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Customer Service
Customer Support
Administrative Support
Data Entry Management
Research
Virtual Assistant
SKILLS
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Proper Call Handling
Customer Service
Administrative Tasks
Microsoft Office Management
Word and Excel expert
STRENGTH
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Goal-oriented
Open-minded
Confident in communication
Persistent and motivated
Hard-working
HOBBIES
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Blogging
Watching entertainment
Writing short stories
Cooking adventures
Exploring adventures
REFERENCE
Ms. Aficha Neverson
CEO / General Manager
AVA Virtual Assistants-Ms Jhemelee Salaver
Supervisor
Noho Car Wash and Glenrock Regency LLC-Ms Cathria Marie Borkowski
General Manager
Exemplary Care LLC-Ms Cheyserr Y. Manansala
Supervisor
Six Eleven Global Services and Solution-dcx
DECLARATION
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility
for the correctness of the above-mentioned particulars.
Date :-
Place : General Santos City, South Cotabato, 9500 Philippines
(Winsome N. Gusto)
