WORK EXPERIENCE
VIP RECEPTION AGENT - JAPANESE SPEAKER
Okada Manila, Parañaque City
September 2022- October 2023
• Delivering a quality customer service experience through providing
check-in, and check-out processes including appropriately allocating rooms
to the guest, and confirming and executing account payment in accordance
with established cashiering procedures. This includes ensuring that floats
balance at the completion of each shift.
Winona
Homitano
SMDC Air Residences Yakal &
Malugay San Antonio Street,
Makati City-
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www.linkedin.com/in/winona
homitano
• Operational systems in Front Office such as Opera Property Management
System, Vision, EDC Machine, and other machine equipment being used at
operation.
• Maintaining current product knowledge of events and facilities including
gaming, food & beverage, and entertainment to ensure guests receive
accurate, timely information and advice.
• Resolving any issues raised by a guest either in person to ensure ongoing
relations and rapport are not compromised with the guest.
• Maintains the highest standards of professionalism, ethics, and attitude
toward all hotel guests and colleagues.
OFFICE STAFF
June 2016 - September 2017
PROFILE
Sumitomo Electric Print Circuit
Minakuchi Works Technology Department - Shiga, Japan
To gain a position together with
the company that will allow me
to use what I have learn for the
company to be benefitted with
my knowledge and skills, as well
as for personal growth and
professional advancement
Data Encoder, Identify and correct the data entry errors to
prevent duplication across systems using excels and word
Conducting quality inspection of the product
Estimating the accuracy of electricity of the Product
SKILLS & ABILITIES
Excellent written and verbal
communication skills in English and
Japanese
Excellent customer service and personal
skills
Exceeded quantitative metrics on
customer satisfaction
Advanced capabilities for active listening
and critical thinking
Proper balance, flexibility, and hand to
eye coordination
Computer Literate (MS Office)
Hard-working, aggressive, patient, and
can easily fit into any kind of work
environment
BARTENDER
September 2015 - June 2016
Twilight Bar - Maizuru, Kyoto Japan
Maintained an elevated level of customer satisfaction
Prepare drinks according to customer desire, Recommend specialist
Consistently provide prompt service, manage cash and payments
Provide excellent customer relations, building and maintaining an
optimistic and proficient relationship
ALL AROUND STAFF
June - September 2015
Niyama Yakiniku Store - Maizuru, Kyoto Japan
Provided exceptional customer service to customers
Estimate customer needs and priorities to make appropriate
beverage and food recommendations
Maintained detailed knowledge of 20+ menus item including
ingredient preparation and cutter of the flesh foods
Assisted cooks with prep work as needed, Plated orders with
careful presentation
EDUCATION HISTORY
Bachelor of Science in International Travel
and Tourism Management
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Lyceum of the Philippines University - Manila
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NCII – Travel Service
NCII – Food and Beverage
NCII – Tourism Marketing
Amadeus Exam –Transportation Management
Amadeus Exam – Reservation and Ticketing
Lobster Ink – Health and Safety Standard
Lobster Ink – Hospitality Security Professional
IBUZZ Travel – Travel Entrepreneurship
IBUZZ Travel – Basic Flight Attendant Training
TESDA 21st Century Skills Participating in Workplace Communication
TESDA 21st Century Skills Receiving and Responding to
Workplace Communication
- Micros Opera Training
Theresian School of Cavite
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Maizuru Municipal Shiraito
Junior High School
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Maizuru Municipal New
Maizuru Elementary School
Las Piñas Elementary School
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