Winnie Wanjiku

I am a proactive and dedicated customer service professional with extensive experience in managing customer inquiries, resolving product issues, and delivering exceptional support across multiple communication channels. I have successfully utilized various CRM tools, including Zendesk, Gorgias, and Jira, to streamline customer interactions and ensure efficient issue resolution. My strong communication skills and customer-focused approach enable me to build relationships that drive business retention and improve overall customer satisfaction. In high-pressure environments, I have consistently handled up to 80 customer inquiries daily through calls, chats, and emails, maintaining high professionalism and care.

In addition to customer service, I have a solid background in data management, marketing, and content moderation, equipping me with technical proficiency in tools such as Microsoft Office and data entry systems. I have also used Shopify and Slack for internal communication with colleagues and Google Sheets to facilitate collaboration with production teams, ensuring seamless operations. This diverse skill set allows me to adapt to new challenges and technologies with ease. I am eager to leverage my experience, tool proficiency, and passion for customer service in a customer support specialist role, where I can add immediate value to your team and contribute to its continued success.

Key Skills:

Customer Relationship Management (CRM) Tools: I am proficient in tools like Zendesk, Gorgias, and Jira.

Communication: I possess strong written and verbal communication skills for effective customer engagement.

Customer Support: I am an expert in resolving customer inquiries and product issues across multiple channels (calls, emails, chats).

Time Management and Multitasking: I can handle high volumes of inquiries while maintaining attention to detail.

Data Management: I am skilled in organizing and maintaining accurate customer records in CRM systems.

Technical Proficiency: I have experience with Microsoft Office tools (Word, Excel, PowerPoint), Shopify, Slack, and Google Sheets.

Problem-solving: I can quickly identify and resolve customer issues, focusing on maintaining satisfaction.

Adaptability: I can adapt to new tools, processes, and customer needs in dynamic environments.

Upselling and cross-selling: I am good at identifying opportunities to drive additional sales while improving customer satisfaction.

Content Moderation: I am skilled in monitoring and moderating user-generated content to ensure compliance with platform guidelines.