WINNIE UGONNA
Virtual Assistant — • Administration • Operations • Customer Support
Remote • LinkedIn
PROFILE SUMMARY
Virtual Assistant with strong remote experience across admin, customer support, and light
operations. Streamlines workflows and reduces repetitive tasks using tools like Make and
Zapier. Calm, detail‑oriented, and reliable across email, chat, and scheduling.
CORE SKILLS
Remote admin support • Calendar & scheduling • Inbox management • Task coordination •
Document prep • Meeting briefs & notes • Data entry & records • SOP writing • Workflow
optimisation • Research & info verification • Customer communication & escalation •
Knowledge base upkeep.
TOOLS
Google Workspace • Microsoft Office • Trello • Asana • Notion • Make (Integromat) • Zapier •
Zendesk • Freshdesk • HubSpot CRM • Shopify Admin • Slack • Zoom • Microsoft Teams.
Flodesk. Canva
PROFESSIONAL EXPERIENCE
Social Media Manager & Client Operations Assistant— Bluetickgeng Development (Remote)
| 2025-Present
● Client operations and relationship management, serving as the primary point of
contact for clients
● Customer support and service delivery across email, chat, and social media platforms
● Social media and community management, including content scheduling and
audience engagement
● Executive and virtual assistance, managing calendars, inboxes, and administrative
tasks
● Process and workflow coordination to support smooth day-to-day business
operations
Client Communication & Content Support Specialist — Business Yield Consult (Remote) |-
● Drafted clear customer responses and branded messaging across tech, beauty, and
e‑commerce clients.
● Researched, verified info, and produced structured documentation for training and
support.
● Maintained content calendars and knowledge bases; coordinated delivery via Slack,
Zoom, and email.
ugonnaya
Administrative & Customer Support Assistant — Teranium Co. (Remote, Contract) |-
● Managed daily admin (scheduling, inbox triage, docs, file organisation).
● First‑line customer support via email, chat, and WhatsApp; escalated complex cases.
● Updated CRM and internal databases with high accuracy; maintained SOPs and internal
docs.
● Prepared meeting notes and reports; assisted cross‑functional coordination.
Virtual Assistant & Operations Support — Freelance, Multiple Clients (Remote) |-
● End‑to‑end admin support: email, scheduling, task coordination, document prep.
● Built automations in Make and Zapier for data entry, reminders, and CRM updates,
saving clients 6–10 hours weekly.
● Managed support on email/WhatsApp/chat using Zendesk, Freshdesk, and HubSpot;
improved response times.
● Coordinated small projects in Trello/Asana/Notion; created reports and Google Sheets
dashboards.
● Handled basic Shopify Admin: order tracking, product updates, and inventory checks.
EDUCATION
B.A., International Studies & Diplomacy — University of Benin
CERTIFICATION
MILLIONAIRE SQUAD - Virtual Assistant Mastery Program
