Winnie Majimbo

Winnie Majimbo

$7/hr
CUSTOMER SERVICE
Reply rate:
100.0%
Availability:
Full-time (40 hrs/wk)
Location:
Nairobi, Nairobi, Kenya
Experience:
4 years
About

Experienced customer service professional with over four years in client support seeking a remote customer care representative role. Dedicated to delivering exceptional service, I possess strong communication and problem-solving skills, ensuring high customer satisfaction while adapting to new policies and systems. Proficient in remote communication tools like Zoom, Zendesk, Shopify, Intercom, Zoho, Microsoft Teams, and Slack, I excel in time management, multitasking, and data entry, ensuring accurate CRM management.

With a compassionate approach to customer interactions and a knack for technical troubleshooting, I am adept at resolving conflicts diplomatically. Thriving in a remote work environment through self-motivation and adaptability, I am committed to continuous learning to stay updated on industry trends and best practices, aiming to enhance the overall customer experience.

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