Winnie Chinelo Okafor

WINNIE CHINELO OKAFOR Remote Opportunities: General Virtual Assistant | Administrative Assistant | Customer Support Specialist PROFESSIONAL SUMMARY Devoted and detail-oriented Virtual Assistant with over 2 years of experience supporting executives, and streamlining administrative processes. Proven the ability to coordinate with teams, enhance productivity and deliver exceptional services. Skilled in transaction monitoring, client support, agent onboarding and digital communication. Recognized for problem solving, time management and passionate about public health with a strong communication, community outreach and health advocacy. CORE COMPETENCIES ●​ Virtual Assistance & Administrative Support ●​ Customer Service & Client Relations ●​ Email & Calendar Management ●​ Executive Assistance ●​ Data Entry Operations ●​ Booking Management ●​ Scheduling Appointment PROFESSIONAL EXPERIENCE Team Lead Support & Data Entry – Utah Springboard | Jun 2024 – 2025 (Remote) ●​ Delivered technical support and customer service to team members and users leading to a 30% increase in growth. ●​ Collaborated remotely with supervisors and international peers 20% to ensure quality and timeliness. ●​ Indexed and organized digital records with precision and confidentiality.​ EDUCATION Brigham Young University, USA – (2024 – Present) Bachelor of Science (Bsc), Applied Health Ebonyi State University, Ebonyi – 2025 Bachelor of Science (Bsc), Microbiology​ TECHNICAL SKILLS Google Workspace | Zoom | Ms Office | Social Media Tools INTERESTS Continuous Learning | Problem Solving | Research | Time Optimization