Winchester De Guzman

WINCHESTER DE GUZMAN EXECUTIVE HOST facebook.com/dgzmnwinn EDUCATION 2009 – 2012 PATTS COLLEGE OF AERONAUTICS Bachelor of Science in Hotel and Restaurant Management - H I G H - VA L U E C L I E N T R E L AT I O N S & MARKETING PROFILE ​ ighly driven and adaptable professional with 8+ years of expertise in high-stakes H Casino Marketing, Client Relationship Management (CRM), and Sales. Proven success in managing exclusive loyalty programs, driving player acquisition, and enhancing high-net-worth client experiences. Seeking to leverage a robust track record in strategic event coordination, performance reporting, and proactive client retention within a fast-paced, growth-oriented corporate environment. 2007 – 2009 ABE INTERNATIONAL BUSINESS COLLEGE Diploma in Hotel and Restaurant Services 2006 – 2007 SOUTHVILLE INTERNATIONAL SCHOOL Bachelor of Science in Tourism SKILLS • ​Client Relationship Management (CRM) • ​Sales & Negotiation • ​Corporate Reporting (Daily/Periodic) • ​Event Planning & Execution • ​Conflict Resolution & Problem-Solving • ​Data Monitoring & Analysis • ​Telemarketing & Acquisition • ​Fluent in English & Tagalog WORK EXPERIENCE OKADA MANILA (Tiger Resorts) | Parañaque City, Philippines Executive Host - Casino Marketing (Slots, Mass, Services, Club) | 2016 – 2025 ​ pearheaded comprehensive client relations and marketing strategies for high-volume and mass-market players, S directly contributing to casino revenue targets. • ​Client Relationship Management: Successfully managed a dedicated portfolio of high-value players, achieving high satisfaction and retention rates by proactively addressing complex complaints and concerns promptly and efficiently. • ​Sales & Acquisition: Identified and signed up new potential high-net-worth players through active floor engagement and targeted telemarketing efforts, resulting in an expansion of the VIP client base. • ​Performance Monitoring: Tracked and monitored player gaming activity and preferences to customize service offerings, resulting in measurable increases in engagement and lifetime value. • ​Promotions & Event Coordination: Supervised and coordinated casino promotions and special events (including booking reservations) designed to attract and retain new and repeat clientele, ensuring flawless execution in collaboration with Loyalty Marketing teams. • ​Reporting & Analysis: Drafted and distributed critical daily and periodic operational reports to executive management, providing accurate data on player behavior, promotions performance, and service effectiveness. XEROX MANILA (ACS) | Manila, Philippines Call Center Representative - Medical Insurance | 2016 ​ elivered exceptional customer service within a regulated environment, focusing on accuracy and client D education. • ​Provided detailed and accurate information to customers regarding medical insurance eligibility, benefits, and claims, ensuring high first-call resolution rates. SOLAIRE RESORTS AND CASINO | Parañaque City, Philippines Housekeeping - Room Attendant | 2014 – 2016 ​ ocused on high-level service delivery and meticulous standards in a luxury hospitality setting. F • ​Maintained impeccable standards of cleanliness and organization in guest rooms and high-traffic casino areas, meeting stringent quality control benchmarks. • ​Delivered high-level, professional customer service, proactively addressing guest inquiries and providing accurate information on reservations and resort services. REFERENCE Ting Chia Wu Kangnae Lee Assistant Director, Newport World Manila Director, Tiger Resort Leisure & Entertainment, Inc.