Winchelle Martir- Paculan
VIRTUAL ASSISTANT, CUSTOMER SERVICE
SPECIALIST, BOOKKEEPER
VIRTUAL ASSISTANT SKILLS
ABOUT ME
Flexible Administrative Skills
Internet Research
Data Entry and Product Listing
Expert in Google Products, Microsoft Offices and other
Virtual Assistant Tools
Advertising, Sales and Marketing
I am a self-motivated person with 8+ years
of extensive experience providing first class
customer service support in the BPO
industry. I am passionate about learning
new skills and acquire new knowledge to
align with the company goals. I am
confident in my capability to accomplish my
task successfully.
CUSTOMER SERVICE SKILLS
Excellent communication skills
Ability to use positive scripting to customers
Great Problem Solving Skills
Time Management and Flexibility
CONTACT
https://winchellemart.wixsite.com/winchellemart
BOOKKEEPING SKILLS--
fb.com/winchellemart
Knowledgeable About Accounting and Bookkeeping
Principles
Accurate Data Entry Skills
Attention To Detail
MS Excel and Office, QuickBooks , and Google Docs
@winchellemart
INTERESTS
winchellemart
Romantic Comedy
Korean Drama
D-I-Y
Travel
Internet
R E F E R E N C E S
A V A I L A B L E
Cooking
U P O N
Thought-Provoking
ideas & discussions
R E Q U E S T
APPS & TOOLS
Microsoft and Google
Social Media Apps
Canva
Email and Chat Software Tools
Communication
Quickbooks
Citrix
WORK EXPERIENCE
American Express, Customer Service Professional
Answering customer inquiries and administering credit card
maintenance
Identifying the true needs of card members to help them in their
future needs
Providing an excellent solution to card members' problem and
complaints
Intelispend Prepaid Sol., Customer Sevice Specialist
Taking escalation call from agents
Resolve product or service problems by clarifying the customer's
complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution
Assist with placing gift card orders
Accounting staff
Worked part-time for a client based in Manila whose
responsible in preparing income taxes calculation for small
businesses
EDUCATION
Polytechnic University of the Philippines
BS Accountancy, 2010
New Era University, 2006
Working Experience Timeline
Responding to American Express card members inquiries.
Providing the best solution to out of the box concerns, finding
the true need of card members that would benefit them in the
future and marketing credit cards to customers.
Hinduja Global
Solutions
................
2019
Convergys
Customer Service
...............
2016
.
Responsible for entering data or updating data
into a computer system for tax accounting
purposes for small businesses.
Customer Service
Answering customer' s general inquiry such as checking balance,
transactions. I also took escalation calls and report it directly to the
client. I also handled back end task such as placing gift card orders
for clients.
................
Accounting assistant
