Wilson Yap

WILSON YAP Virtual Recruiter WORK EXPERIENCE VIRTUAL RECRUITER ABOUT ME Right Turn Recruiting/ St. Louis Park, Minnesota -November 2022 to Aug. 2023 Interact with applicants over the phone to fill existing openings for 30+ trucking Experienced Virtual Recruiter companies. and motivated Sales Associate Pre-qualify 100 candidates daily dedicated in providing top-of Promote and maintain RTR brand when communicating with applicants the line customer service. Effectively screen applicants to establish if they qualify for a driving position Organized detailed oriented, After driver has been screened for basic requirements, initially you will transfer calls and a self-starter. Devoted to to recruiter for further review increasing sales by providing Use relevant information and judgment to determine if the driver should be excellent customers service. transferred to recruiter Bringing forth several years of experience achieving success in retail settings. CONTACT ME - -Silay City, 6116, Philippines Update and maintain applicant tracking system for communications with each applicant Maintain knowledge of trucking industry to effectively screen applicants BUSINESS DEVELOPMENT ASSOCIATE VIS Capital Venture/ New York City - March 2021 to October 2022 Gathered and maintained client information in the CRM database Assisted customer with various concerns such as product inquiries including current promotions Identified potential customers and did cold calling to offer new products EDUCATION Bachelor of Science Colegio San Agustin Bacolod City 2010 Contributed and worked closely with Client Engagement teams to generate and device a marketing campaigns and initiatives to promote our business COLD CALLER AND APPOINTMENT SETTER The Premium Properties Group / New Jersey - November 2019 to January 2021 Cold-called potential customers to generate leads SKILLS Source pre-qualified leads and identified new business opportunities Dialed 400 daily outbound call to build partnership and achieved sales quota Overcame objections using friendly, persuasive strategies Communication Skills Customer Service Cold-calling and appointment setting CSR/ QUALITY ASSURANCE SPECIALIST iQor - September 2016 to September 2019 Provided customers with quality assistance through phone calls, emails, and internet chats Conducted call monitoring and provided trend data, quality reports, and feedback to agents and to the organization to improve the quality of service provided to Seller Lead Management customers Actively used quality management system to compile and track agents performance Quality Assurance Worked closely with operations team and training department and participated on creating and implementing strategies to ensure that products and services meet Client Relationship Management Telemarketing Data Entry Lead Sourcing Recruiting established quality standards Participated in conducting initial interview for the new applicants endorse to our account and facilitated call simulation tests INSIDE SALES REPRESENTATIVE Jken Data Solutions - February 2012 to July 2016 Gauged seller motivation Addressed general inquiries and coordinate transactions via phone and email Cold-called prospects and scheduled meeting with real estate agents Prepared and mailed information brochures and other materials to prospective clients