Wilson Villon

Wilson Villon 144-27 Jamaica Ave, Jamaica, NY 11435-|- Summary of Qualifications Promote optimal performance, reliability, and security across critical business systems Results-driven professional offering a progressive, 21-years career in information technology. Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery. Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence. Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs. – Areas of Expertise – Testing & Troubleshooting  |  Project Management  |  System Administration Vendor Relations  |  Strategic Planning  |  Resource Allocation  |  Effective Communication Team Leadership  |  Business Continuity  |  Data Backup & Recovery   Technical Proficiencies Platforms Windows 2008/2012/2016 Server, Windows 7/10, Mac OS X, LINUX  Software Software CCURE800/CCURE9000, Nextiva CCTV, Microsoft Office (Word, Excel, Outlook, PowerPoint, Project), SQL, SharePoint, Siemens Apogee BMS, IIS 7, and Apache Web Server. Languages HTML, CSS, Python, Javascript, Powershell Professional Experience Morgan Stanley, Purchase, NY – 04/2006 to 04/2018 Infrastructure Engineer Partnered with web developers and third party vendors to guide and advice on infrastructure technology planning. Plan, coordinate, and execute hardware and software upgrades.  Served as a vital resource for internal technology team, overseeing daily support operations and providing assistance on complex trouble tickets. Cultivate and maintain relationships with IT groups and vendors. Planned, coordinated, and executed hardware and software upgrades for various environments. Provided technical advice on IT infrastructure during the on-boarding a 3rd party vendor application and internal web applications. Provided 3rd level support on various applications within the Corporate Services environments. Created technical documentation detailing the infrastructure, installation, and troubleshooting KB. Keane Inc., New York, NY – 08/2003 to 04/2006 Desktop Engineering (Morgan Stanley) Provided 3rd level technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via Helpdesk system, telephone, and remote support tools. Performed QA testing of application updates, patch releases, and application version upgrades. Played an instrumental role in firm-wide migration from legacy desktop applications by providing end-user training and support. Developed step-by-step documentation process for QA testing and deployment to ensure a seamless transition following application upgrades. Symantec Corporation (Veritas Software), Orlando, FL –  09/2002 to 06/2003 Technical Support Specilist Provided 2rd level technical support to external client via telephone service queue and remote support tools. Documented the trouble ticket with problem identification, diagnosis, resolution and follow-up recommendations. Provided technical support via phone for their data backup suite. The support sessions included documenting the call, review troubleshooting steps, and providing remote assistance when required. Resolved backup and restore issues on SQL databases, Exchange servers, File, servers, and Web servers. Entex Technologies, Inc., New York, NY –  06/1997 to 08/2002 Desktop Support Specialist (Morgan Stanley) Assigned to the Morgan Stanley account at their mid-town office. Provide front-line desktop support to client users. Support included troubleshooting, investigating, resolving desktop application from Microsoft Office to email clients and web browsers. Performed desktop hardware upgrades and OS reinstallation. Professional Development & Accomplishments Software CCURE9000 Certified, Nextiva CCTV Certified Quickly learned and master proprietary applications. Completed and obtained vendor certifications (Tyco and Verint). Demonstrated outstanding customer services skills, consistently receiving high rating with internal clients. Education & Certifications State University of New York Empire State College – 2012 to 2014 Information Technology studies Lynda.com from Linkedin (courses) CompTIA Security+ Cert Prep (SY0-401): The Basics Cybersecurity Analyst+ (CS0-001) Cert Prep: First Look Cybersecurity Awareness: Security Overview Web Development Foundations: Full-Stack vs Front-End Certifications Verint Nextiva VMS 7.5 Core Certification Software House CCURE9000 Advanced Integrator Software House CCURE9000 Installation & Maintenance