WILSON RADA
Front Office Supervisor-
-www.linkedin.com/in/wilson-rada
RESUME OBJECTIVE
To continuously grow in a progressive organization where the blend of my experience and enhanced educational skills
can contribute to achieving the goals of the company. I would like to share my expertise and sense of obligation for the
benefit of the organization.
EDUCATIONAL ATTAINMENT
2008 - 2012
Bachelor of Science in Hotel and Restaurant Management
Far Eastern University
Recto Avenue, 395, Manila, 1008 Metro Manila, Philippines
Citation received: Cum Laude - Batch 2012
EXPERIENCE
August 2024 - Present
Front Office Supervisor
Hop Inn Hotel Alabang
In-charge of the front desk operations ensuring that the guests feel welcomed upon their
arrival. Responsible for facilitating incoming reservations received through email and
telephone.
July 2023 - August 2024
Front Office Supervisor
Hop Inn Hotel Ermita
In-charge of the front desk operations ensuring that the guests feel welcomed upon their
arrival. Responsible for facilitating incoming reservations received through email and
telephone.
October 2016 - July 2023
Front Office Associate
Hop Inn Hotel Ermita
Responsible for greeting guests, handling inquiries, managing reservations, processing
payments and ensuring a positive guest experience during their stay.
CORE COMPETENCIES
Resolving Issues
Listening skills
Guest Satisfaction
Guest Services
Customer Satisfaction
Supervisory Skills
Organization Skills
Critical Thinking
Monthly Reports
Phone Etiquette
Daily Reports
Communication Skills
ADDITIONAL SKILLS
Solid STR and Booking Platforms Experience: Booking.com, Expedia, Trip.com, Klook and Agoda
Proficient in Hotel Management System (Infor), PMS and Amadeus
