Wilson Kariuki

Wilson Santiago Kariuki Curriculum Vitae PERSONAL INFORMATION NAME : WILSON SANTIAGO KARIUKI NATIONALITY : KENYAN DATE OF BIRTH : 25th APRIL. 1990 GENDER : MALE LANGUAGE : ENGLISH, KISWAHILI. ADDRESS : P.O BOX 74, ELDORET TELEPHONE : - ID NUMBER : - EMAIL ADDRESS : - PERSONAL DETAILS Dynamic, highly motivated and organized possessing excellent verbal and written communication skills and ability to interact to a wide range of people capable of achieving personal and organization objectives. To be a competent administrator who upholds high standards of professionalism. CAREER OBJECTIVES A hard working and dependable individual with a good eye for detail, able to work well both independently and in a team. To readily share my experience, learn new skills and develop positively to enhance my capability as well as that of the organization. To indulge in long and short-term perspectives hence developing my capacity to make informed decisions on fundamental issues To work in organization that promotes utilization of my abilities and to foster team spirit. SKILLS Communication skills; -Excellent written and verbal communication skills -Confident, articulate, and professional speaking abilities (and experience) -Emphatic listener and persuasive speaker. -Writing creative or factual. -Speaking in public, to groups, or via electronic media. Organizational skills; -The ability to plan effectively -Maintaining an orderly work environment -Problem-identification and resolution -Goal-setting -Multitasking -Proper time management -Being adept at following instructions -The ability to meet deadlines Computer skills; -Spreadsheets, using applications, such as Excel, to input, edit, calculate, and manipulate numbers and data -Presentations – Creating engaging, visual presentations using applications like Prezi and PowerPoint -Operating Systems – The critical, low-level software that supports all other applications -Databases – Storing numbers and data in a central location -Execute complex operations, formatting, and tables in word processing applications -Create ‘if’ statements, create complex graphs/charts, and use complex functions like macros and VLOOKUP in spreadsheets IT Support skills; -Troubleshooting -Tech Diagnostics -Client Server Management -Systems Administration Typing skills; -60 word per minute -Good transcribing abilities -Excellent command of the English language, together with the confidence to correct grammar and punctuation -Help desk analyst; - Assists in preparing, maintaining, and upholding procedures for logging and reporting of bugs - Provides top quality customer service by assisting employees with problems that occur - Provides technical support of products. Escalate to higher level support personnel - Understand and execute standard escalation procedures with tier two support - Effectively translate complex, technical concepts into easy to understand language to assist non-technically oriented customers ACADEMIC QUALIFICATION Moi University BA Business Information Technology August 2009-December 2013 Institute of Advanced Technology Diploma in Information technology 15 NOV 2010- 30 July 2011 International Computer Driving License (ICDL) – Data To Information www.d2ikenya.com, August 2010 Kenya Institute of Business & Technology Certificate in Computer Applications February 2010 to May 2010 Kenyan National Examination Council Milo High School- Kenya Certificate of Secondary Education (KCSE). Kenyan National Examination Council Makupa Primary School- Kenya Certificate of Primary Education (KCPE). OTHER TRAINING Computer application (Excel, Word, Access, Java, PowerPoint) Operating Systems: Windows 10, 8, 7, Xp, Vista, Symbian, Linux. Can assemble Intel based PC’s from component parts and fault diagnose hardware. Set up a home Ethernet network including wireless networks and firewalls/routers. Trained on Cisco systems where I worked on routing and Switching, interconnecting Cisco Networking Devices. WORK EXPERIENCE January 2018- Up to date. Eldotec Consultancy Services Limited. Product Support Associate Essential Duties and Responsibilities Include: -Engaging with our client and suppliers in a professional and pleasant manner to enhance user experience. -Liaising with suppliers and clients via chat to gather information, assist with requests, and confirm the receipt of documents uploaded via portal. -Working diligently to ensure that we take as many calls as possible while ensuring the optimum client experience and satisfaction. -Answering, screening and forwarding incoming phone calls while providing basic information when required. -Available and willing to work various shifts including evenings and weekends. -Work within set key performance measurements defined by Product Support management team; -Using employer’s proprietary software to search, track and enter information for clients. -Responsible for additional job duties such as special projects and requests; -Work with colleagues, immediate supervisors to ensure that Product Support ethos and procedures are supported. -Follow guidance set out by corporate security policies and standards. -Ensure departmental security processes and procedures are followed where applicable. June 2017- January 2018. Eldotec Consultancy Services Limited. Supplier Support Coordinator Essential Duties and Responsibilities Include: -Gathering compliance data from our clients’ supply chains. -Preparing routine and complex written correspondence. -Liaising with suppliers via email to gather information, assist with requests, and confirm the receipt of documents. -Liaising with suppliers via email to validate contacts on behalf of clients for compliance Matters. -Conducting routine data entry using the computer. -Using employer’s proprietary software to search, track, and enter information for clients. -Using a performance tracking tool to consistently and accurately monitor activities and Metrics. -Follow guidance set out by corporate security policies and standards. -Ensure departmental security processes and procedures are followed where applicable. April 2016 – June 2017 Eldotec Consultancy Services Limited. Product Support Associate Essential Duties and Responsibilities Include: -Provide applications and product support to customers as well as the sales and service teams. -Take appropriate steps to bring any open support cases to resolution in a timely manner. -Assist customers with any technical issues experienced with website and escalate any issues to management appropriately. -Troubleshoot and resolve non-routine customer problems, complaints and concerns related to the use of Assent Compliance services. -Assist in troubleshooting software issues via email and chat with use of remote support with Zendesk and Zopim to provide a resolution to the end user. January 2015- April 2016 Assent Compliance Inc. DBA Nonotes Kenya. Compliance Coordinator Essential Duties and Responsibilities Include: -Contact: Mining new contacts, verifying, adding them on the ACM, deleting invalid contacts from the system and doing replacement for the failed contacts. -Files: We have three main regulations. These files include REACh, RoHS and Conflict Mineral Reporting Template (CMRT). Among the duties to work on the files is to scrub/mine for them, verify and upload them in the system (ACM). -Emails: To reach out to suppliers either by mail merge or direct emailing requesting for compliance data, verifying contact, making a follow up, seeking clarification on supplied information. -Action log on ACM: Assent compliance uses ACM as a platform to share information and trace communication that has been there with the supplier. So as a compliance coordinator I was registering every communication in relation to that specific supplier. -Software Solutions for Environmental Compliance (RoHS, RoHS II, REACH, CLP, Conflict Minerals etc.) -Custom Solutions and Support March 2013 – December 2014 Nonotes Company Transcriber/ Proof-reader Essential Duties and Responsibilities Include: -Transcription services -Editing and Proofreading -Reviewing documents, -Introducing data to computer databases, -Maintaining records, -Combining data from multiple sources November 2012- March 2013 Baluchi computer shop Essential Duties and Responsibilities Include: -Sales of computer accessories -Assembling of desktop computers -Sales of pc’s and laptops -Installing new operating systems January 2012-November 2012 Edmos Cyber Café Responsibilities -Typing -Printing -Scanning -Photocopying HOBBIES Reading blogs and articles about technology Playing table tennis and badminton Swimming Making friends Socializing REFEREES 1. MR. PAUL SHANGWE MANAGER NONOTES COMPANY MOBILE NUMBER:- EMAIL ADDRESS:-2. MS.JACKLYN WAMOTO OPERATIONS MANAGER ELDOTEC CONSULTANCY SERVICES LIMITED. MOBILE NUMBER:- EMAIL ADDRESS:- 3. MR. WISH WAFULA MANAGER ELDOTEC CONSULTANCY SERVICES LIMITED. MOBILE NUMBER:- EMAIL ADDRESS:-4. DR. JOSEPHAT CHEBOI DEAN, SCHOOL OF BUSINESS AND ECONOMICS MOBILE NUMBER:-