Wilner Dicang Amos
#371 Bangen, Virac, Itogon, Benguet
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Objective
Aspiring to obtain a position where I can fully utilize my assets for a quality work outcome in a dynamic environment as I enhance my personal and professional abilities and acquire knowledge about different services.
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Work Experience
E-Precision Contact Solutions
Account Specialist
September 2014-May 2015
Identifies prospects by reading telephone and zip code directories and other prepared listings through operating telephone equipment, automatic dialing systems, and other telecommunications technologies
Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations
Completes orders by recording names, addresses, and purchases; referring orders for filling
Process bookings within time frames
Contact customers for booking renewals
Vortex Air Contact Solutions
Account Specialist
May 2015-November 2016
Identifies prospects by reading telephone and zip code directories and other prepared listings through operating telephone equipment, automatic dialing systems, and other telecommunications technologies
Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations
Completes orders by recording names, addresses, and purchases; referring orders for filling
Process bookings within time frames
Contact customers for booking renewals
Convergys Services Philippines
Customer Service Associate II
November 2016 to July 18, 2018
Essential Functions/Core Responsibilities
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain broad knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
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Education
Balatoc Elementary School
Balatoc, Virac, Itogon, Benguet-
Saint Louis High School
Virac, Itogon, Benguet-, High School Diploma
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Core Competencies
Very Good Communication Skills
-Expresses ideas effectively both oral and in written.
Teamwork
-Interacts with people effectively. Able and willing to share and receive information.
-Supports group decisions and puts group goals ahead of own goals.
Work Standards
-Sets and maintains high performance standards.
Trustworthiness and ethics
-Integrity in terms of protecting and maintaining customer and vulnerable company information.
-Trust relationship between two people, among members of a team, between teams, within an organization, between workers and management and even within an entire system.
-Able to provide respectful treatment to the company which is extended to everyone including employees, customers and even competitors.
-Extended caring attitude as a part of positive ethics.
References
Maribel BantayanJudy Anne YalongKristine Flor Rebollido
Team LeaderTeam LeaderSubject Matter Expert
Vortex Air Contact SolutionsConvergys PhilippinesConvergys Services Philippines-
