Wilmer L Ojales

 Wilmer Loreto Ojales Home Address: Purok 3 Magatas, Sibulan Negros Oriental 6201 Mobile No. - E-mail Address:- WORK EXPERIENCE PHILIPPINE NATIONAL OIL COMPANY – ENERGY DEVELOPMENT CORPORATION (PNOC-EDC) TICALA, VALENCIA NEG.OR. Diesel Generator Set Operator,Pump Tender and Data Analyst (May 2009-May 2010)  Start lath or turning machines and observe operations to ensure that specifications are met.  Adjust machine controls and change tool settings in order to keep dimensions. Recorded daily operations including time start up and time shutdown of generator set. Monitored steam pressure of geothermal plant. Evaluated water level in thermal pond as well as water pump pressure. Submitted and discussed daily recordings to the chief Engineer for further evaluations. LASTING LINE CONTACT CENTER (CAN CUN TRAVEL UNLIMITTED) Unit 2005, 20th Floor Prestige Tower Emerald Avenue, Ortigas Center Pasig City 1600 Philippines Call Center Agent (Out bound Sales) (January-April 2010) Present and sell company products and services to current and potential clients. Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made. Follow up on new leads and referrals resulting from field activity. Identify sales prospects and contact these and other accounts as assigned. Establish and maintain current client and potential client relationships. ANSI INFORMATION SYSTEM INC. Suite 511 Tytana Plaza Bldg., Plaza Lorenzo Ruiz, Binondo, Manila (Software/IT for Chowking, Greenwich, Red Ribbon , Manong PePe, Amici, SM Savemore,SM supermarket, Duty Free Philippines, etc.) Helpdesk Engineer( May 2010-Nov 2010) Receive calls from manager on duty and log all their concerned. Isolate error encounter in the Pos or in the computer through remote connections. Assist manager on duty for any product updates/price increase. Configure, set up the following : 1. Remote connections (ultravnc, teamviewer and or PC Any where connections. 2. Internet connections-ISP or DSl. 3. Email sending and receiving (for GW and Ck stores Microsoft outlook) 4. Mall texts file creation and connectivity. 5. Generate and print backend report for the testing of server printer. Orient the managers with the peripherals in POS System (UPS, hub, Modem, Patch cable). Train managers on basic trouble shouting. Advise them to use helpdesk menu. Orient managers on product update/price updating procedures and on manual/auto update of Anti-Virus definition. QUALFON PHILIPPINES, INC EROS Building, Corner Dr. V. Locsin and Real Sts., Dumaguete City, Negros Oriental, 6200 Customer Service Representative (Technical Support/ Port Specialist Tracfone Wireless USA) December 2010-January 2018 Customer Service Rep/ Technical Support and Portability Specialist 1. Tools we are working are Verizon billing system, AT&T, Sprint and T-mobile billing system to manage the customer account and ,making sure the billing are updated in order for the device working properly. 2. Account working in Tracfone Wireless: Straighttalk, Total wireless, Net10 wireless, Simple Mobile,Go Smart, Safelink, and Walmart Family Mobile. Customer Service Rep: 1. Receive calls from customer for activation of the new cell phone , Activate the Bring you own Phone device (BYOP), assisting customer to purchased airtime using a debit or credit card, and helping how to purchased cell phones in our website. 2. Also included processing a refund. Technical Support: 1. Receive calls from customer helping them resolved the issue for unable to make and receive calls. Including data, sms and other features. 2. Conference with the carrier for issue unresolved to get resolution. 3. Process also a refund to customer for all refund related concerned. Line Portability Specialist 1. Assist customer to port the number from other company over to Tracfone Wireless and Sister Company. 2. Completed the ticket then called back customer to informed port successfully completed. Virtual Assistant US Charity Organization Emergency Assistance Foundation( Email and Processing Specialist) 1. Process client on their application for disaster assistant, by gathering their documents for damage property. 2. Evaluating the documents if property under the insurance and how much the insurance can cover the cost of the damaged. 3. Recommended the amount to be send to client for assistance. 4. Send out email for the information needed and documents required. Customer service for eBay Store (Phone Support and Chat Support) 1. Called Lowes to check the status of the order, refund and reshipping of the item. 2. Chat to Home Depot account for the discount of item purchased on line and the status of the order. 3. Called BBB to refund the gift card for item being cancelled. Help Desk / IT US South City Computer Repair 1. Handling tickets, live chat and phone calls with customers 2. Helping customers with the account registration, create Invoice for Check In evaluation and diagnostic. 3. Receive calls from customer to check the status of repair, total estimate of repair and for device ready for picked up. 4. Helping customer thru Remote support using Teamviewer,VNC viewer and Remote desktop chrome. 5. Reinstalling Operating system, Anti-virus etc.Thru remote connection. PERSONAL BACKGROUND Civil Status: Married Birth Date : June 20, 1982 Age : 35 years old Father : Wilfredo M. Ojales Mother : Modesta L. Ojales Religion : LDS(MORMONS) EDUCATION Primary:Balugo Elementary School Balugo, Valencia Negros Oriental Secondary:Valencia National High School Bong-ao, Valencia Negros Oriental College: BS Marine Engineering Negros Oriental State University, Dumaguete City 6200 BS Information Technology Negros Oriental State University, Dumaguete City 6200 MEMBERSHIP Philippine National Red Cross, Negros Oriental Chapter REFERENCES MR. RAM BULING Supervisor RBA Agency PNOC-EDC Tel. no- MS. FRIEDA PADILLA Head Officer, Help Desk Department ANSI Information System Inc. Tel. no. - Telefax:- Mr. Tim Rota Supervisor, Number Portability (Tracfone Wireless) Qualfon, Dumaguete Tel. No:- Christy Lelait Director Customer Support (Emergency Assistance Foundation) US Charity 3713 Pine St., Jacksonville, FL 32205 P: - F: - Paul Lipsky Drop shipping Director 786 Washington Ave. Brooklyn NY 11238 USA-