Wilmer Juntado

Wilmer Juntado Zamboanga Peninsula, Philippines --______________________________________________________________________________________________________ WORK EXPERIENCE Versatel California Feb 2022 – Present Appointment Setter ● Pro-actively made 200+ outbound and inbound calls per day ● Surpassing 100% quota per day and hitting LOB metrics ● Fielding basic questions and concerns about the products and services HopOn! Tech Sales Palo Alto, California Jan 2022 – Feb 2022 Sales Development Fellowship ● Selected in the top 2% of applicants, offered to high-potential individuals preparing for an SDR role in SaaS ● Mentored 1:1 by Travis Hankins, Senior Sales Development Representative at TripActions ● Rigorously trained (200+ hours) and assessed on sales development skills by instructional coaches o EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization o SDR workflow: consortium of current sales methodologies; qualifying frameworks (e.g. BANT); communication across email, social, phone, and video touchpoints; generating campaigns to SMB, midmarket, and enterprise accounts o Tech tools: HopOn! Tech Sales Palo Alto, California Jan 2022 – Feb 2022 Sales Development Representative - Intern ● Prospected hundreds of leads through a multi-channel approach, including cold calling emailing, videos, and LinkedIn messaging; qualified prospects and closed them on attending webinar hosted by HopOn! Tech Sales ● Collaborated and competed within an SDR team setting, exceeding sales metrics and quota by 120% ● Built and refined call scripts; designed email campaigns; created prospecting videos ● Engaged actively in weekly performance reviews and coaching in a team setting with manager TaskUs Quezon City, Philippines Sept 2016 – Jan 2022 Payment Service Directive 2 ● Pro-actively made 50 outbound and inbound calls per day ● Surpassing 100% quota per day and hitting LOB metrics ● Provided valuable information to managers for continuous operation and legal compliance ● Tracked calls and keep records of validated documents Cross-Support Specialist ● Made 50 outbound calls for critical cases per day ● Asked probing question for escalated issues among concerned parties ● Kept records of calls and provided useful notes for escalated issues Customer Support Representative ● Provided resolution to issues for a maximum 150 contacts a day ● Average QA monthly score of 90% ● Consistently hitting LOB metrics ● Consistent being on the top list among 5% Top-performer Open Access Marketing Inc. Makati City, Philippines Jan 2016 – Aug 2016 Data Entry Specialist ● Handled 150 documents per day ● Efficiently classified and validated documents ● Provided crucial notes for level 2 validation ______________________________________________________________________________________________________ EDUCATION Western Mindanao State University ESU Pagadian Pagadian City, Philippines June 2010 – March 2012 Bachelor of Science in Computer Science