Wilmarie Floresca Roquero
Mobile: - / Email:-Address: Bldg. O Unit 135 Smiles CitihomesI Condominiums Zabarte Road Novaliches QC
Profile Summary:
- Almost 10 years of work experience in the BPO industry.
- Experienced in handling multiple duties/job titles such as CSR tier 1&2, SME, TSR and QAA.
- Experienced in handling different job responsibilities/tasks International Inbound Support Accounts.
- Knowledgeable in using internet and Microsoft applications and software.
- Highly motivated and driven with passion for career growth and continuous learning.
Employment History:
October 2016 – June 2017Teletech Incorporated
Customer Service Representative
Billing and Sales
January 2014 – September 2016Outbounders/Outsource Your Staff
QAA/Virtual Assistant/Appointment Setter/
Independent Contractor/Work from home
March 2012 – December 2013C3/Customer Contact Channels
CSR tier 2/SME
US Telco Account/Loyalty and Retention
September 2010 – January 2012 IBM Business Services Incorporated
HR Generalists
Payroll/Travel and Expense Reimbursements
November 2008 – 2009WNS Philippines Incorporated
Customer Service Associate
UK Telco Account
August 2007 – October 2008 IPCCO
Customer Service Representative
Sales/Publishing/Online Account
Educational Background:
Tertiary: University of the East Manila
Bachelor of Science in Industrial Psychology
Graduated 2003
Secondary/Primary:University of the Philippines Integrated School
Kindergarten – Grade 10
SY: 1989 - 1999
