WILMA T. TORRES
TECH & CUSTOMER SUPPORT
--Awang DOS Mag. Mindanao
SUMMARY
Detail-oriented Customer Support and Technical Specialist with over 7 of experience in providing exceptional
customer service and resolving technical issues. Proficient in troubleshooting hardware and software problems,
with a strong ability to communicate complex technical information clearly and effectively. Adept at building
strong customer relationships and ensuring satisfaction through proactive support and tailored solutions.
Passionate about leveraging technology to enhance the customer experience and committed to continuous
learning and improvement.
EDUCATION
STI COLLEGE University
Bachelor's Computer Secretarial
2006 – 20007
TOOLS PROFICIENCY
Microsoft Product/Google
Technical Tools
Customer Account/CRM
Exchange/Return
Canva
SKILLS
Strong organizational and timemanagement skills
Exceptional communication and
interpersonal skills
Ability to work independently and as part
of a team
Detail-oriented and able to handle
multiple tasks simultaneously
Experience in managing new technology
and Software.
Interpersonal skill in Team
Collaboration, Adaptability and Customer
Relationship Management
CERTIFICATIONS
CERTIFICATE OF EMPLOYEE
Advanced Online Training Assistant and
Virtual Assistant
Advanced Online Training Assist and
Social Media Manager
PROFESSIONAL EXPERIENCE
Tech Support/Technician
PCS Company | 2018 - 2023
Responsible for diagnosing and resolving technical issue to
ensure the seamless operation of IT system and infrastructure.
Activities, Monitoring Evaluating system performance.
Troubleshoot and Diagnosing problem, make adjustment, repair
and perform preventative maintenance on computer
equipment’s.
Review Production for and propose solution, Enhance,
procedure change.
Assemble Software and Hardware according to the design
specification.
Software Data Recovery, hard drive or USB they not working
prepare.
Solving Technical problem of its department which includes
Hardware and Software
Customer Service
Carrefour | 2016 - 2018
Response to Inquiries address customer question and concern
via phone, emails, or chat providing accurate information issues
efficiently.
Problem Resolution troubleshoot and resolve customer
problems or complaints with empathy and effective solutions,
ensuring customer satisfaction.
Customer Support Offer guidance and support on product
usage, services, and company policies to enhance the customer
experience.
Team Collaboration work with colleagues and other department
to address complex issues and improve overall service delivery.
Sales Office Representative
Al-MEERA Hypermarket | 2014 - 2016
Provided exceptional customer service, addressing inquiries and
resolving issues efficiently.
Promoting the new product and inventory management system
to assist customer with purchase and ensure stock accuracy.
Processed transaction, returns, and exchange using point-ofsale system.
Assemble all the Product before distributing and check the
expiration item.
Assisted with sales promotion and upselling, contributing to
meeting or exceeding sales target.
