Wilma Solero

With over 11 years of experience as a customer service representative in the call center industry, I have honed a deep understanding of customer-centric values and a strong commitment to service excellence. This foundation has proven invaluable in my transition into property management, where I have seamlessly adapted my skills as a customer service expert to my role as a property management assistant. Along the way, I've gained essential knowledge about property management and discovered that even with extensive experience in one field, there is always room for growth, new learning, and skill development in another. As a Tenant Liaison/Letting Agent in the US and the UK for 5 years, I am a strong candidate for this opening. I do referencing, move-in/move-out reports, creating AST/Leases and renewals, communicating with tenants, owners & vendors, assisting in maintenance, calling or emailing the provider about the new tenancy, picking up issues from the system, and acknowledging the report. Then I assign a vendor/contractor and inform the owner/landlord of the issue. If an issue is quite big, I request a quote first then coordinate with the owner/landlord. I coordinate with the vendor/contractor as well as the reporting tenant. Once the job is done, I receive invoices and save them in the system so it will get paid and close the issue. I also assisted in planned maintenance issues such as gas, water, electrical, and portable appliance tests.