Willy Almaden

I have diverse experience across data analytics, customer service, and research-driven roles within global outsourcing and service organizations. As a Data Analyst at Accenture, I worked with data analysis, reporting, and insights generation to support business decisions and process improvements. I bring strong analytical thinking, attention to detail, and the ability to translate data into actionable outcomes.

Previously, I served as an Outbound Calls Representative at Foundever, where I handled high-volume outbound communications, met performance targets, and maintained professionalism while engaging customers. My role required strong persuasion, time management, and communication skills.

As a Customer Service Representative at ContactPoint360, I provided end-to-end customer support, resolving inquiries and issues efficiently while maintaining high customer satisfaction and compliance with company standards. This role strengthened my problem-solving abilities and customer-focused mindset.

Additionally, I worked as a Grievance Research Analyst at Helpware, conducting in-depth investigations of customer complaints, analyzing case data, and producing accurate, well-documented findings in line with regulatory and quality requirements. This role sharpened my research, documentation, and critical analysis skills.

Overall, I combine analytical expertise, customer service excellence, and research accuracy, making me adaptable to both data-driven and client-facing environments.