Willkins Moriasi

CLEOPHAS MORIASI WILLKINS-| - | Nairobi, Kenya | LinkedIn WORK EXPERIENCE SAMASOURCE KENYA Project and Operations Lead       Jan 2018 - Present Ensure timely completion of projects within budget, adhering to design guidelines and meeting client requirements. Obtained on-time completion rate and maintain a 100% client satisfaction score. Develop comprehensive business strategies aligned with short-term and long-term objectives for top clients (e.g., Meta, Google, Tesla, Bosch). Increase client retention and secure new contracts worth millions. Oversee project operations to realize desired outcomes aligned with the overall company strategy. Attain a 95% project success rate and ensure consistency with the organization's mission and values. Provide effective project training programs and foster a positive work culture. Achieve a high employee satisfaction rate and enhance productivity through targeted training initiatives and maximize client satisfaction through the delivery of high-quality services. Uphold a client satisfaction rating of 95% or higher through communication, regular feedback, and efficient problem resolution. SAMASOURCE KENYA Data Annotator/Content Moderator Oct 2016 - Dec 2017 Data Labeling and Categorization to help improve machine learning models and algorithms. Content Classification, Moderating and categorizing user-generated content to ensure it complies with community guidelines and content policies. Verifying data inputs accurately,generate reports, assist n data analysis and performing data routine checks. Quality Assurance hence ensuring the accuracy and quality of annotated data and moderated content. Identifying potential issues, anomalies, or patterns in data or content that may require further investigation or reporting. Enforcing and adhering to company policies and guidelines related to data annotation standards and content moderation. Providing feedback and suggestions for improving data annotation processes and content moderation guidelines. MAJOREL KENYA Operations Team Manager     Jan 2022 - Feb 2023 Oversaw overall performance and governance of Statements of Work (SOW) in collaboration with Vendor Account Management/Business Development. Realized SOW compliance rate, ensuring successful vendor relationships. Oversaw day-to-day operations, maintaining 98% compliance with SOW requirements and Service Level Agreements (SLAs). Promptly addressed service delivery issues, resulting in a 20% incident reduction. Identified and resolved service delivery issues, reducing incidents by 15% through effective risk mitigation strategies. Oversaw transitions during setup and expansion phases with a 100% success rate, ensuring seamless operations. Led and supervised international and local teams, optimizing occupancy and utilization in the United Kingdom, London, South Africa, Ghana, and East Africa region for CRM delivery. MAJOREL KENYA Customer Service Representative Jun 2021 - Dec 2021  Managed large amounts of inbound and outbound calls, chat moderation, and emails in a timely manner.  Identified customers’ needs, clarifying information, researching every issue and providing solutions. Build sustainable relationships and engage customers by taking the extra mile.  Enhanced organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.  Resolved problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems. BORESHA SACCO LTD Accountant     May 2015 - May 2016 Coordinated loan applications, closures, and recoveries, achieving a 95% approval rate and reducing defaults by 10%. Marketed Boresha Sacco loan products, increasing the loan portfolio by 15% and reducing delinquency by 5%. Handled daily accounting activities, ensuring 100% accuracy and reducing accounts receivable aging by 20%. Safely filed and organized accounting records, ensuring 100% compliance with record management policies. Implemented cash flow management strategies, improving cash flow by 10%. KEBIRIGO TEA FACTORY Accountant Processed salaries, bookkeeping, and cheque issuance with 100% accuracy. Conducted bank reconciliations and controlled payroll processes on time. Prepared monthly financial statements accurately. Recorded payment vouchers and receipts in the cashbook with 99% accuracy. Managed accounts payable and receivable processes with 98% accuracy. EDUCATION University of Eldoret (UOE) Bachelor of Business management (Finance and Banking Option) May 2013 - Jul 2014 Eldoret, Kenya Graduation Date: May 2016 SKILLS Analysis | Deep International Finance knowledge | Outstanding Accounting expertise | Relationship Management and Negotiation | Efficient multitasking and deadline-driven approach