WILLIAN FREITAS
DOS SANTOS
• Digital Marketing, User Experience and Product Owner•
-•- Av. Afonso Monteiro da Cruz, 737 - Diadema - SP - Brazil.
EDUCATION
ABOUT
Independent College Dublin
Bachelor´s Degree, Marketing
-
Focused on creating positive user
experiences through design. My extensive
experience as an Information Technology
professional providing software, hardware,
University Anhanguera
-
Bachelor of Arts- BA, Information
Technology Management
client/server, and networking technical
support has helped me understand client
needs which I now use to improve UX design.
Proven expertise in managing incidents
across the entire incident lifecycle, and
producing proactive reports, trending
analysis, and service level reporting.
Recognized for the tenacity to gracefully
handle the dynamics of a challenging and
rapidly changing environment.
EXPERIENCE
Nov 2019-
Product Owner (June 2020- present),
present
Requirement Analyst (Nov 2019- June 2020)
Pixeon
São Caetano do Sul, São Paulo, Brazil
Worked in all healthcare procedures, operations and systems.
Created and validated record-keeping processes.
Built models that capture a wide range of health care operations.
Presented and explained information in an accessible way (e.g budgeting
reports),
Suggested ways to both increase healthcare quality and reduce costs
(e.g. money spent in R&D)
Currently collaborating with management and internal teams to implement and
evaluate improvements.
Conducted meetings and presentations to share ideas and findings.
Effectively communicated my insights and plans to cross-functional team
members and management.
Worked closely with clients, technicians, and managerial staff.
Provided leadership, training, coaching, and guidance to team member and
clients.
Allocated resources and maintaining cost efficiency.
Managed projects, developing project plans, and monitoring performance.
Ensured solutions met business needs and requirements.
2016-present
Digital Marketing Specialist
Freelance Digital Marketing
Conducted pre-proposal meetings to identify clients' needs and expectations and
delineated the strategic work plan.
Devised marketing strategies to increase products awareness as well as create
lucrative business opportunities for clients.
Coordinated the creation of marketing collateral and content, including social
media, websites, newsletter, and emails.
Mar 2018-
Assistant Manager
Oct 2019
ITSABAGEL Ltd.
Planned and researched menus to maintain tasty variety
Managed staff, kitchen operation, and food-service function,
Monitored food and equipment inventories as well as oversaw food preparation,
presentation, and cleaning of the work environment.
Identified and implemented enhancements to customer service and
communication resulting in the improvement of customer satisfaction.
Suggested ways to both increase quality and reduce costs
(e.g. money spent in R&D)
Managed projects, developing project plans, and monitoring performance.
Oct 2008-
Database Administrator
Mar 2016
Pixeon
Built an advanced knowledge of client business processes across the Enterprise
Risk Management domain
Collaborated with the development and testing teams to deliver product
evaluations for Pixeon solutions
Assisted in the creation, management and refinement of product backlogs
Provided professional consulting services to customers throughout the full life
cycle of product implementation
Developed best practice processes and procedures for the design and
implementation of Murex business solutions
Professionally managed and built relationships with customers and
intermediaries
Delivered product training to new and existing customers
Provided customers with on-site assistance
Gained expert knowledge on the product and provide advice to the client teams
COURSES
SKILLS
Finished UX Designer Course (148 hours)
Finished ChatBot Course (11 hours)
Finished SCRUM/Product Onwner Course (12 hours)
Familiar with Photoshop, Adobe XD, Jira, and other tools
Experienced in creating interactive prototypes
Advanced technical skills.
Excellent documentation skills.
Excellent UX research skils
Excellent planning, organizational, and time management skills.
Exceptional analytical and conceptual thinking skills. I have Ability to influence
stakeholders and work closely with them to determine acceptable solutions
Excellent analytical and communication skills
Outstanding organizational and problem-solving aptitude.
