Willian Freitas Dos Santos

WILLIAN FREITAS DOS SANTOS • Digital Marketing, User Experience and Product Owner• -•- Av. Afonso Monteiro da Cruz, 737 - Diadema - SP - Brazil. EDUCATION ABOUT Independent College Dublin Bachelor´s Degree, Marketing - Focused on creating positive user experiences through design. My extensive experience as an Information Technology professional providing software, hardware, University Anhanguera - Bachelor of Arts- BA, Information Technology Management client/server, and networking technical support has helped me understand client needs which I now use to improve UX design. Proven expertise in managing incidents across the entire incident lifecycle, and producing proactive reports, trending analysis, and service level reporting. Recognized for the tenacity to gracefully handle the dynamics of a challenging and rapidly changing environment. EXPERIENCE Nov 2019- Product Owner (June 2020- present), present Requirement Analyst (Nov 2019- June 2020) Pixeon São Caetano do Sul, São Paulo, Brazil Worked in all healthcare procedures, operations and systems. Created and validated record-keeping processes. Built models that capture a wide range of health care operations. Presented and explained information in an accessible way (e.g budgeting reports), Suggested ways to both increase healthcare quality and reduce costs (e.g. money spent in R&D) Currently collaborating with management and internal teams to implement and evaluate improvements. Conducted meetings and presentations to share ideas and findings. Effectively communicated my insights and plans to cross-functional team members and management. Worked closely with clients, technicians, and managerial staff. Provided leadership, training, coaching, and guidance to team member and clients. Allocated resources and maintaining cost efficiency. Managed projects, developing project plans, and monitoring performance. Ensured solutions met business needs and requirements. 2016-present Digital Marketing Specialist Freelance Digital Marketing Conducted pre-proposal meetings to identify clients' needs and expectations and delineated the strategic work plan. Devised marketing strategies to increase products awareness as well as create lucrative business opportunities for clients. Coordinated the creation of marketing collateral and content, including social media, websites, newsletter, and emails. Mar 2018- Assistant Manager Oct 2019 ITSABAGEL Ltd. Planned and researched menus to maintain tasty variety Managed staff, kitchen operation, and food-service function, Monitored food and equipment inventories as well as oversaw food preparation, presentation, and cleaning of the work environment. Identified and implemented enhancements to customer service and communication resulting in the improvement of customer satisfaction. Suggested ways to both increase quality and reduce costs (e.g. money spent in R&D) Managed projects, developing project plans, and monitoring performance. Oct 2008- Database Administrator Mar 2016 Pixeon Built an advanced knowledge of client business processes across the Enterprise Risk Management domain Collaborated with the development and testing teams to deliver product evaluations for Pixeon solutions Assisted in the creation, management and refinement of product backlogs Provided professional consulting services to customers throughout the full life cycle of product implementation Developed best practice processes and procedures for the design and implementation of Murex business solutions Professionally managed and built relationships with customers and intermediaries Delivered product training to new and existing customers Provided customers with on-site assistance Gained expert knowledge on the product and provide advice to the client teams COURSES SKILLS Finished UX Designer Course (148 hours) Finished ChatBot Course (11 hours) Finished SCRUM/Product Onwner Course (12 hours) Familiar with Photoshop, Adobe XD, Jira, and other tools Experienced in creating interactive prototypes Advanced technical skills. Excellent documentation skills. Excellent UX research skils Excellent planning, organizational, and time management skills. Exceptional analytical and conceptual thinking skills. I have Ability to influence stakeholders and work closely with them to determine acceptable solutions Excellent analytical and communication skills Outstanding organizational and problem-solving aptitude.