William Villanueva

William Villanueva-- linkedin.com/in/william-villanueva-73a48619a Summary Experienced Talent Acquisition Professional with a demonstrated history of working in the recruiting and staffing industry. Skilled in Communications, Management, Interviewing, Recruiting, Sourcing and Requisitions. Strong human resources professional with a Bachelor's degree focused in Mass Communication/Media Studies. Experience Talent Acquisition Team Lead Upwork Dec 2019 - Present (2 years 3 months +) The Talent Acquisition Team is responsible for hard-to-fill, niche roles that require the Talent Acquisition Coordinator to find talent off-platform, on-board them to Upwork, and place them with our clients. Responsibilities include: • End-to-end recruitment: source (passive and active), invite, qualify, interview, recommend candidates to clients. • Track new client requisitions through Salesforce and ATS; update cases as they progress. • Conduct interviews via video call / Google Hangouts. • Extensive client (internal and external) management, communication, and collaboration. • Act as the liaison between hiring managers and candidates during the application process. • Guide the day-to-day recruiting efforts of the team in order to meet individual and team staffing goals. • Manage assigned on-going cases including; the Talent Acquisition team, collaborating teams, pipelines, and metrics reporting. • Review and analyze data to identify trends; recommend solutions to improve overall team effectiveness and efficiency. • Collaborate closely with the Program Manager to improve Talent Acquisition including process improvements, project initiatives, growth strategies, and opportunities to help the team evolve. • Directly collaborate with team members and different departments to ensure successful talent acquisition strategies. • Lead weekly team meetings to discuss current projects and internal updates. • Train new hires; educate and coach new hires in all areas of Talent Acquisition. Attend intake calls where applicable. • Assist Program Manager with administrative tasks including (but not limited to); • Candidate profile review: including OBO access, guidance and decisive decision-making when determining acceptance or rejection. • Metrics for Talent Acquisition as a whole and for all individual team members including Salesforce, Workable, and Sheets. • Other HR Recruitment Manager Confidential - Outsourcing Company William Villanueva - page 1 Jun 2019 - Jun 2020 (1 year 1 month) • Creating and implementing an effective recruitment plan. • Collaborating with the executive team on how to improve recruitment processes and is directly reporting to the Vice President and Senior Operations Manager. • Creating and posting job advertisements on various job boards. • Developing and maintaining contact with colleges, universities, and other organizations in the identification of potential candidates. • Pre-screening resumes and conducting initial phone interview to ensure we select only the best. • Handling Executive level recruitment (Director, Manager, etc.) • Processing all candidate data in our Applicant Tracking System. • Conducting new hire orientation. • Assisting with the new hire training process. HR Responsibilities: • Reviewing and enforcing company handbook containing the company policies, rules, and regulations and the code of conduct. • Issuing incident reports, notices and memorandum and impose proper sanctions for the enforcement of employee discipline. • Performing timekeeping audit. • Maintaining records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates. Senior Associate Recruiter (Talent Acquisition) PSG Global Solutions Jun 2018 - Jul 2019 (1 year 2 months) • Utilized all resources for recruiting top talent for the biotechnology, clinical research, and pharmaceutical industry • Identified and sourced appropriate talent for current open roles within the organization and for our clients • Determined applicant qualifications by pre-screening and interviewing applicants on a consistent set of qualifications, analyzing responses, and comparing qualifications to job requirements. • Recommended candidates to hiring managers based on objective criteria used in the evaluation process. •Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc. •Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews. •Scheduled interviews between candidates and hiring managers. •Involved in recruiting passive candidates, through phone calls, emails, and general relationshipbuilding. •Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions. Milestones/Achievements: • 2019 Board Awardee - Recruiter of the Quarter • VMP (Vision, Mission and Principles) Model of the Month (March 2019) William Villanueva - page 2 • Recruiter of the Month (April 2019) Service Delivery Manager SYKES Jun 2017 - Sep 2017 (4 months) • Assured SLA compliance and client satisfaction. • Swiveled tickets to appropriate engineering teams who will implement requested change. • Used a ticketing system to keep track of ticket updates, problems and action taken. • Followed proper ticket delivery processes for over 30 accounts while assuring the use of best practices. • First escalation point of the clients. Customer Service Representative Sitel Group Jun 2016 - Jan 2017 (8 months) • Resolved customer complaints via phone call or email. • Acted as liaison between customers and companies. • Assisted with complaints, orders, errors, account questions, billing, cancellations, and other queries. • Took payment information and other pertinent information such as addresses and phone numbers. • Persuaded customer to reconsider cancellation. • Informed customer of deals and promotions. • Utilized computer technology to handle high call volumes - CRMs. • Worked with customer service manager to ensure proper customer service is being delivered. Education Pamantasan ng Lungsod ng Maynila Bachelor's degree, Mass Communication/Media Studies 2013 - 2018 Skills Recruiting • Hiring • Interviewing • Management • Communication • Pipelines • Requisitions • Liaison • Sourcing Honors & Awards 2019 Board Awardee - Recruiter of the Quarter Apr 2019 Recruiter of the Month Apr 2019 VMP (Vision, Mission and Principles) Model of the Month Mar 2019 William Villanueva - page 3