William Taylor
- |-| New Canton, VA | https://www.linkedin.com/in/william-taylor-b
Summary
Desk side Support Specialist in Healthcare IT with vast experience in desktop and technical support, and customer service.
Technical Experience
Networking Technologies & Support - UVA Health | Charlottesville, VA
Deskside Support Specialist, Healthcare | 03/2023 - Present
• Installs, upgrades, troubleshoots and configures network printing, directory structures, rights, security and software.
• Stays current in latest technology, as it relates to assigned job duties.
• Inspects computer equipment and reads order sheet listing user requirements to prepare computer for delivery. • Loads
specified software packages such as operating systems, word processing or spreadsheet programs and load sets onto
computer.
• Performed accurate completion of documentation of work.
• Responds to the needs and questions of clients concerning their computer related equipment.
Various Clients / Locations
IT Generalist
• Maintained office PCs, networks and mobile devices.
• Imaged and prepared new computers for integration into company networks and systems.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners and phones.
• Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Longwood University | Farmville, VA
Network Intern
• Assisted in the installation, configuration and maintenance of computer networks
• Monitored network performance and troubleshoot issues
• Provided technical support to users on network related issues
• Assisted with network security measures such as firewalls, intrusion prevention systems and antivirus software
• Assisted with server administration tasks such as user account creation and maintenance
• Created detailed documentation for network systems
• Researched new technologies to help improve network performance
Education
University of Richmond | Richmond, VA
Cert., Cybersecurity | 08/2023
Longwood University | Farmville, VA
B.S.B.A., Computer Information Management Systems
Technical Skills
Desktop Support, Hardware & software installation, Programming Languages: Javascript - C++ - HTML , Operating Systems:
Windows - macOS - iOS - Linux - Android, Software and hardware tools
Certifications
Comptia A+
Projects
Cybersecurity Project - TBA
Other Experience
Supervisor, Customer Services - USPS - 2022
Sales, Services, and Distribution Associate - USPS -