William Taylor

William Taylor - |-| New Canton, VA | https://www.linkedin.com/in/william-taylor-b Summary Desk side Support Specialist in Healthcare IT with vast experience in desktop and technical support, and customer service. Technical Experience Networking Technologies & Support - UVA Health | Charlottesville, VA Deskside Support Specialist, Healthcare | 03/2023 - Present • Installs, upgrades, troubleshoots and configures network printing, directory structures, rights, security and software. • Stays current in latest technology, as it relates to assigned job duties. • Inspects computer equipment and reads order sheet listing user requirements to prepare computer for delivery. • Loads specified software packages such as operating systems, word processing or spreadsheet programs and load sets onto computer. • Performed accurate completion of documentation of work. • Responds to the needs and questions of clients concerning their computer related equipment. Various Clients / Locations IT Generalist • Maintained office PCs, networks and mobile devices. • Imaged and prepared new computers for integration into company networks and systems. • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more. • Established, repaired and optimized networks by installing wiring, cabling and devices. • Performed troubleshooting and repaired peripheral devices such as printers, scanners and phones. • Performed installation, maintenance and repair for complex internal computer hardware and various software applications. Longwood University | Farmville, VA Network Intern • Assisted in the installation, configuration and maintenance of computer networks • Monitored network performance and troubleshoot issues • Provided technical support to users on network related issues • Assisted with network security measures such as firewalls, intrusion prevention systems and antivirus software • Assisted with server administration tasks such as user account creation and maintenance • Created detailed documentation for network systems • Researched new technologies to help improve network performance Education University of Richmond | Richmond, VA Cert., Cybersecurity | 08/2023 Longwood University | Farmville, VA B.S.B.A., Computer Information Management Systems Technical Skills Desktop Support, Hardware & software installation, Programming Languages: Javascript - C++ - HTML , Operating Systems: Windows - macOS - iOS - Linux - Android, Software and hardware tools Certifications Comptia A+ Projects Cybersecurity Project - TBA Other Experience Supervisor, Customer Services - USPS - 2022 Sales, Services, and Distribution Associate - USPS -