William Loag Jr.

BPO - OPERATIONS MANAGER WILLIAM P. LOAG JR. GET IN CONTACT Mobile 1: - Mobile 2: - -http://bit.ly/williamjrloag 498 Purok 5-1, Tubod, Carmen, Davao del Norte, Philippines 8101 PERSONAL PROFILE WORK EXPERIENCE A BPO Operations Manager with hands-on experiences in almost all Lines of Business, including Inbound Phone Support, Chat Taking, Email Response and other outsourcing business model. OPERATIONS MANAGER AREAS OF EXPERTISE Multi-Channel Technical Support E-commerce Support on Order Status and other related services Digital Marketing Implementation Sales, Billing and Retention Strategies OTHER SKILLS The ability to analyze complex technical information Can analyze, design and implement Solutions for Customer Service related Issues Tech Savvy in almost all BPO related technologies Siblings International Business Solutions | 2018 - Present Directs Team Leaders on how to influence Agents' Performance Evaluates team and account performance then strategize on continuous improvement Advises clients on how to improve products and services more specifically from Agents' feedback SENIOR TRAINING SPECIALIST Sutherland Global Services | 2013 – 2018 Handled Chat and Voice Product Specific Training for a Security Software Modified existing Training curriculum and materials to correct errors and optimize efficiency Prepared detailed reports for New Hire and Up Skill Training EDUCATION HISTORY GABRIEL TABORIN COLLEGE OF DAVAO Information and Communications Technology - Software Programming, 2016 Graduated as Rank 2 for all 2016 Batch Bronze Medalist - Regional Software Application Professional Category Member, NGO for Leadership Department of Science Technology Scholarship Awardee