William Konijn (“Co-nine”)
Email:-
Cell/Text: -
WORK SKILLS
* Maintains calm and effective client interaction in high-pressure environments.
* Thorough and accurate analysis, troubleshooting, and problem resolution.
* Skilled problem solver and critical thinker dedicated to finding an effective solution to a problem.
* Manages multiple projects and prioritizes tasks while observing deadlines.
* Long history of both independent and collaborative work.
COMMUNICATION SKILLS
* Breaks down complex technology and problems into easily understood pieces using plain language.
* Author and editor of technical documents and articles used by Stanford University and Intel.
* Equally at ease collaborating with teammates and clients in person or online.
* Held software training classes for clients and teammates covering basic through advanced topics.
* Skilled facilitator who works well with diverse personalities.
EXPERIENCE
Technical Support Analyst, Level 2
BMC Software (3 years 10 months Employee)
* Calmly guided highly stressed Enterprise-level clients with multi-million dollar database systems
from first contact to problem resolution via phone, email, or online.
* Daily use of SQL for data analysis and routine operations with Oracle and MS SQL Server databases.
* Trained co-workers on databases, operating systems, and BMC Products.
SQL Server Database Administrator
WhoWhere? / Lycos (7 months Contractor)
* Designed and maintained SQL Server databases for company.
* Daily use of SQL for database testing and routine operations.
* Developed connections between SQL Server and web pages.
Training Coordinator
Apple Inc. / Apple Developer University (1 year 1 month Contractor)
* Prepared course materials, delivered on-site classes, and supported instructor and students.
* Developed and maintained databases for group to coordinate class setup, logistics, and delivery.
* Assisted teachers and students with technical issues.
Associate Editor
Multi-Facet Communications (1 year 2 months Employee)
* Researched, created, and edited technical articles and news.
* Coordinated in-house multimedia projects and worked exhibitor booths for conferences.
* My articles have been reprinted for Intel products and incorporated into Stanford University courses.
EDUCATION
California State University – East Bay
BA, Environmental Studies
2014 — 2017
