William Josef R. Gutierrez

 William Josef Rivera Gutierrez -| - | #28 Dollar Street, St. Michael, Brgy. Lias, Marilao 3019, Bulacan Professional Summary: Well-qualified Customer Service Representative (CSR); experienced in handling complex customer issues and in promoting positive experience. Efficiency driven and organized with team-oriented mentality and dedication to business goals, especially to performance guarantee clients. Skilled in coordinating documentation in handling complex healthcare eligibility, benefits and claims issues. Service focused CSR on bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address the customer's concerns, develop proactive solutions and implement corrections with efficiency. Professional and customer centric in providing world-class customer experience in a fast-paced environment and ever changing demands especially in the healthcare industry. Skills: Computer proficient (Microsoft Word, Outlook and various internal tools) Staff support Excellent written and oral communication skills Claims review, analysis, benefits and coverage review Inbound and outbound call customer service Email customer service Work Background: Customer Service Representative | Concentrix (formerly Convergys) July 4, 2018 – present | Ground Floor Vertex One Bldg St, Felix Huertas Rd, Santa Cruz, Manila, 1008 Inbound Customer Service Representative (July 2018 to November 2018): Wave 43 healthcare account (USA domestic medical, dental and vision products) Top Agent (October 2018) Floor walker for Wave 45 and 46 trainees Email Customer Service Representative (November 2018 to February 2019): Wave 4 healthcare account (USA domestic, dental and vision products) First newbie to be part of the email team International Customer Service Representative (February 2019 to present): Wave 1 international healthcare account (International and USA domestic medical, dental, vision and pharmacy products) Subject Matter Expert (SME) for the recently endorsed Wave 3 Email Processors Accomplishments: 18th place among the top 20 outstanding Political Science students on Feb 2017 (GWA 1.4969) Ranked 9 among the top 10 outstanding Senior Political Science students on Feb 2017 2017 Civil Service Examination Passer – Professional Eligibility Convergys - Top Agent (October 2018) Educational Background: Tertiary education: Bachelor of Arts: major in Political Science University of the East-Manila C.M. Rector Ave, Sampaloc Manila, 1008 Secondary education: St. Michael Academy Meralco village, Meycauayan 3020, Bulacan Primary: St. Michael Academy Meralco village, Meycauayan 3020, Bulacan Character References: Maricon Pardo Belisario Team Lead Trainee-- Lloyd Philip Hamilton-Brown Frilles Senior Core Trainer-- Carmina Drilon Elec Team Lead Trainee-