William Jayson Buhisan

WILLIAM JAYSON BUHISAN Customer Service Professional with proven experience in answering phone calls, chatting, emailing, and billing (medical). Now, seeking the role as Virtual Assistant to provide administrative services to potential clients. EXPERIENCE ASSOCIATE MEDICAL BILLER Optum Global Solutions July 2019 - November 2021 Processed medical billing claims from multiple US CONTACT insurance companies, which includes claim scrubbing, eligibility, prior authorization, and review. -- CUSTOMER SERVICE REPRESENTATIVE G eCommerce Services Inc. February 2019 - July 2019 042 P-1 Pulot, Ozamiz City, Assisted Sunjoy customers with placing orders and Misamis Occidental, 7200, processing replacements & returns of their gazebo Philippines purchases. EMAIL SUPPORT SPECIALIST EDUCATION KKH Philippines April 2017 - October 2018 BACHELOR IN SECONDARY EDUCATION Handled technical and account concerns, as well as replacements, repairs, and returns of OnePlus phones. La Salle University - Ozamiz | 2013 SKILLS Language (English, Filipino, Cebuano) Microsoft Office Administrative & Research Medical Billing Customer Service Time Management Open-mindedness & TECHNICAL SUPPORT REPRESENTATIVE/ RETENTION SPECIALIST Convergys/ Concentrix September 2014 - March 2017 • Helped Xbox and Microsoft users with technical and account concerns through chat. • Helped SiriusXM's loyal clients keep their satellite radio subscriptions by offering promotions and discounts. CUSTOMER SERVICE REPRESENTATIVE Eperformax BPO and Contact Center August 2013 - March 2014 Assisted Target consumers in placing their online purchases over the phone, verifying order status, providing tracking numbers, and processing replacement orders.