William Gezorke

William George Gezorke Project Manager | Product Manager Ekurhuleni, Gauteng, South Africa | - |-| LinkedIn: https://www.linkedin.com/in/william-gezorke-10b52639 Professional Summary Experienced Project and Product Manager with a strong background in delivering complex, cross-functional projects within the Telecoms and SaaS sectors. Skilled in leading Agile teams, managing product lifecycles, and driving digital transformation across diverse regions. Proven expertise in systems integration, ERP implementation, and business process optimisation. Known for building effective stakeholder relationships, mitigating risks, and managing third-party vendors to deliver measurable business value. Scrum Master Certified | ITIL Foundation | Microsoft Certified Systems Engineer Skills Technical Skills • Software Development Life Cycle (SDLC) implementation across multiple enterprise projects • ERP Solutions & SaaS Integrations with demonstrated success in Sage 300 implementation • Microsoft Certified Systems Engineer with extensive systems configuration experience • Database management and SQL optimization for business intelligence applications • API integration expertise demonstrated through multiple banking and insurance partnerships • Network infrastructure management and telecommunications systems implementation Management Skills • 9+ years of experience using Agile methodologies, including Scrum (certified) and Kanban, to deliver complex software projects • 10+ years of Waterfall project management experience in telecommunications infrastructure • Risk Assessment & Mitigation with proven track record of reducing project failures by 20% • Change Management & Incident Management leading critical telecommunications system migrations • Contract Negotiation & Vendor Management with international technology providers • Business process optimization resulting in 15-20% efficiency improvements Soft Skills • Cross-Functional Leadership managing teams of up to 70 staff members • Stakeholder communication and relationship building across executive and operational levels • Client needs assessment and requirements gathering expertise • Conflict resolution and problem-solving in high-pressure environments • Team mentoring and professional development facilitation • Analytical thinking and data-driven decision making Work Experience Project Manager | Business Analysis Manager Ctrack (Fleet Connect) | June 2014 - Juue 2024 • Served as the primary liaison between clients and the FleetConnect System (IaaS, SaaS) teams, ensuring seamless communication and alignment of goals. • Leveraged technical and organizational expertise to identify inefficiencies and implement data-driven solutions. • Translated user requirements into actionable technical specifications, enhancing company operations and prioritizing consumer and producer needs. • Organized vendor meetings and oversaw improvements, upgrades, and new developments, maintaining transparent communication throughout the project lifecycle. • Cultivated strategic partnerships with banking institutions and third-party providers, ensuring compliance and performance standards. • Designed and implemented a structured project lifecycle process for the Business Process Department, ensuring consistency and scalability. • Collaborated with development teams to identify opportunities for process optimization and automation, supporting ERP development and system enhancements. • Oversaw multiple concurrent projects, ensuring alignment with organizational goals and delivering results on time and within budget. • Defined product vision, managed product backlogs, and prioritized features to deliver maximum value to stakeholders. Key Achievements: • Led the full-cycle implementation of Sage 300 ERP, achieving a 15% cost saving through streamlined business processes. • Migrated systems to Atlassian Cloud (Jira and Confluence), implemented all workflows, reduced SLA ticket resolution times by 15%, and was appointed system administrator. • Directed the deployment of the Fleet Connect System on a cloud-based IaaS platform, improving operational efficiency by 20% and reducing manual tasks. Process and Control Manager | Configuration and NOC Support System Manager | Field Service Manager | NOC Manager Cell C | April 2008 - April 2014 • Process and Control Manager: Directed controls, processes, and reporting, ensuring alignment with organizational goals. Managed risks and opportunities, enabling proactive decision-making. • Configuration and NOC Support System Manager: Provided leadership for configuration management and NOC support systems, improving operational efficiency. • Field Service Manager: Managed external field service companies, overseeing the Radio Access Network across multiple regions. Coordinated site acceptance, installations, upgrades, and maintenance. • NOC Manager (National Operations Centre): Oversaw 70 staff, 24/7 fault surveillance for all network systems, managing critical network failures and acting as the incident manager during major outages. Key Achievements: • Oversaw the seamless relocation of Cell C’s National Operations Centre, ensuring less than a minute of downtime. • Managed vendor contracts with Huawei, Nokia Siemens Networks, and ZTE, consistently achieving 99.9% service uptime. • Developed and implemented a telecommunications migration strategy at Cell C, resulting in a 15% improvement in network efficiency. Quality and IT Manager Contract Kitting | June 2007 - May 2008 • Directed Quality and IT departments, ensuring adherence to regulatory standards and contractor compliance. • Led the upgrade and integration of new IT and Quality systems, enhancing operational efficiency. • Managed Health and Safety protocols across multiple locations, maintaining a safe and compliant work environment. Sales Engineer P & F Products | June 2006 - May 2007 • Led process automation initiatives to enhance operational efficiency and streamline workflows. • Conducted cold calling to generate leads and support national sales channels. • Provided technical support on products and designs, fostering customer satisfaction. BSS Team Leader Cell C | June 2003 - May 2006 • Led 20 field service technician teams, managing the Radio Access Network across multiple regions. • Supervised site acceptance, installations, upgrades, and maintenance of network infrastructure. • Coordinated relationships with vendors, suppliers, and contractors to ensure timely delivery service. BSS Technician | Workshop Supervisor TSS Communications | June 1996 - May 2003 • Managed the Radio Access Network (RAN) and supplementary systems, ensuring optimal performance. • Supervised the repair workshop, managing 10 technicians and spare parts inventory. • Provide technical assistance and training to clients and technicians. Test Technician Telephone Manufacturers of South Africa (TEMSA) | March 1993 - May 1996 • Tested and repaired Siemens EWSD printed circuit boards (PCBs), ensuring compliance with industry standards. Education Diploma in Blockchain Technology and Applications, Alison, 2025 National Certificate in Project Management, South African Qualifications Authority, 2005 National N Diploma, Engineering, Department of Higher Education and Training, 1997 National N Diploma, Engineering, Department of Higher Education and Training, 1996 National N6 Certificate, Engineering, Department of Higher Education and Training, 1992 Certifications Scrum Master Certification, International Scrum Institute, 2017 ITIL Foundation v3, APMG-International, 2011 Microsoft Certified Systems Engineer, Microsoft, 2000 A+ Certification Program, CompTIA, 1999 Key Projects & Achievements • Strategic Telecommunications Migration: Developed and executed a strategic network migration plan at Cell C, resulting in a 15% increase in operational efficiency across telecommunications systems. • Network Reliability Improvement: Reduced network downtime by 10% through the implementation of proactive monitoring, automated alerts, and a structured escalation protocol. • ERP System Implementation (Sage 300): Led the full-cycle implementation of Sage 300 ERP, achieving 15% cost savings by streamlining financial and operational processes. • Atlassian Cloud Platform Migration: Successfully migrated IT operations to Atlassian’s cloud suite (Jira Service Management, Jira Software, and Confluence). Integrated IT support workflows, automated all ticket processes, and reduced SLA resolution times by 15%. Appointed as system administrator and owner. • Fleet Connect System Deployment: Directed the development and cloud-based deployment of a Fleet Connect solution using Infrastructure as a Service (IaaS). Improved operational efficiency by 20% and significantly reduced reliance on manual processes. • Standard Bank FMR/OR Quotation Engine: Oversaw integration of a custom quotation engine for Standard Bank, cutting processing times by 20% and improving turnaround across business units. • API Integration for Discovery Insure: Delivered real-time API integrations that enhanced customer experience and broadened service offerings by enabling seamless data exchange. • Relocation of National Operations Centre (Cell C): Managed the relocation of the National Operations Centre from Sandton to Midrand with less than one minute of service interruption, ensuring continuity of operations. • Vendor and Managed Services Oversight: Managed service agreements with key partners including Huawei, Nokia Siemens Networks (NSN), and ZTE. Maintained 99.9% network uptime and ensured high service delivery standards. Languages • English (Fluent) • Afrikaans (Fluent) Personal Details • Date of Birth: 16 May 1972 • Nationality: South African • Driving License: EB