Operations and remote team management professional with experience in BPO operations, digital marketing agencies, and virtual support roles. I specialize in coordinating teams, managing workflows, tracking KPIs, and ensuring consistent execution in fast-paced remote environments.
I’ve progressed through customer service and leadership roles supporting financial and medical accounts, escalations, and quality assurance, and I currently support operational workflows for remote teams. My work focuses on process adherence, documentation, communication clarity, and task coordination, making sure things get done accurately and on time.
Core strengths recruiters hire me for:
Operations & administrative support
Remote team coordination and task tracking
KPI monitoring and performance reporting
Customer communication & issue resolution
SOP creation, process improvement, and QA
Digital marketing & content operations support
I’m comfortable working with tools such as ClickUp, Slack, HubSpot, HelpScout, and various operations and payment platforms.
I’m reliable, detail-oriented, and comfortable working independently with minimal supervision.