Will Reynolds Young

 WILLIAM R. REYNOLDS YOUNG- ●-● /WRRY74 PROFESSIONAL EXPERIENCE OPERATIONS LEADER – SKINourishment, LLC- Create and advance online presence and build brand connections across multiple platforms, including Facebook, Twitter, LinkedIn, Instagram, and Pinterest. Constantly reevaluate technology needs and perform website and social media updates. key achievements: Managed educational and customer service communications with wholesalers, distributors, and end users. Handled various types of customer support via phone and email from sales, technical, to escalated. Successfully migrated and launched a totally new website design in the midst of a major rebranding Increased efficiency and brand awareness by launching a new brand design, a new website, new shipping software, and an improved e-commerce solution. Strengthen the company’s online community through social media updates, coordinating social media meet-ups, and customer assistance. Work side by side with the founder/CEO to create promotions, including newsletters, blog posts, on-site and remote events, including exhibiting at Outdoor Retailer. PERSONAL LINES SERVICE CONSULTANT – Progressive Insurance- Ensure customer satisfaction while scaling a team to process customer requests from 46 states involving technical support, billing, and policy changes through a strategic call-flow. key achievements: Worked efficiently building customer relationships with one-time interactions Exceeded up sale offer expectations Successfully converted more than 50% of customers to paperless and EFT. FRONT END COORDINATOR – Giant Eagle Market District- Motivate and train sales team members to achieve goals according to ambitious performance and service metrics. Quickly and efficiently resolve customer issues, evaluate employees, and delegate workflow in order to maintain the highest quality service. key achievements: Managed over 12 million dollars in yearly gift card sales. Assisted in overseeing 2 million unique customer interactions. Led a #2 sales team in 2010 and a #1 sales team in 2011. SPEAKER –PodCamp Pittsburgh- Led sessions in Small Business Social Media Toolkit, Email Marketing, and Beginner SEO. EDUCATION & TRAINING BACHELOR OF SCIENCE, Cum Lade – Business Administration & Marketing, Franklin University2017 ASSOCIATE OF SCIENCE – Business Management, Community College of Allegheny County2012 BUSINESS APPRENTICESHIP – AIU, University of Pittsburgh Katz School of Business2006 - 2007 COMMUNITY INVOVLEMENT STUDENT MENTOR – Smart Futures2012-PRESENT CO-ORGANIZER – Pittsburgh Tweetup- Coordinated over 50 monthly social events to bring together online communities. Raised awareness for over 40 unique businesses and raised over $10,000 for local charities. Sourced and secured VOLUNTEER RESIDENT LIFE – Sunrise Assisted Living Facility- ORGANIZER – Great PA Cleanup2006