Will Guerin | Freelancer Resume

Will Guerin Senior Solutions & Implementation Consultant | SaaS/PaaS Solutions | Data Integrations & Client Enablement Castelldefels, Barcelona, Spain | Authorized to work in Spain | Flexible to Work U.S. and EMEA Hours-| ES: - | US: - | linkedin.com/in/willguerin Professional Summary Versatile technology professional with 18+ years of experience leading SaaS, DaaS, and PaaS implementations across enterprise, government, and consumer sectors. Demonstrated success in data analytics, system integration, and stakeholder engagement, driving adoption, streamlining workflows, and delivering high-impact solutions. Skilled in data-driven automation and integration workflows, technical project delivery, and cross-functional collaboration to support mission-critical operations and client success. Now based in Spain and fully authorized to work in Spain under a Digital Nomad Visa. Dedicated to delivering scalable solutions that improve client outcomes, operational efficiency, and long-term adoption. Professional Experience Zignal Labs (San Francisco, CA) - Remote Senior Platform Solutions Engineer (April 2024 - Dec 2024) ● Delivered real-time, mission-critical intelligence for active conflict zones via Detection as a Service (DaaS), supporting threat detection, force protection, and high-volume monitoring of 100–500 daily alerts. ● Built AI/ML computer vision models to identify security-sensitive content in imagery, streamlining media ingestion and reducing false positives across 24/7 global monitoring pipelines. ● Reduced ingestion volume by 70% using AI-driven pre-filters, cutting data costs and accelerating platform processing for global threat monitoring. ● Maintained daily-updated location and threat term databases, including local language variants, improving alert accuracy and dashboard coverage for clients, internal teams, and automated systems. ● Drove client expansion up to 700% by delivering tailored solutions, training, and strategic support for U.S. and international defense teams in collaboration with Mission Delivery Managers. Zignal Labs (San Francisco, CA) - Remote Platform Solutions Engineer (Sept 2018 - April 2024) ● Delivered 700+ complex Platform as a Service (PaaS) implementations across industries like finance, energy, and retail, handling scoping, configuration, QA, and client-specific iterations. ● Built precise Boolean queries and dashboards to extract brand sentiment, threats, and trends across social media, news, and digital media, reducing noise and driving real-time insights for comms teams and analysts. ● Led discovery sessions with execs and analysts to scope sentiment, issue tracking, and marketing goals; delivered tailored platform setups using structured templates I helped develop. ● Beta-tested new platform features and dashboards, surfacing bugs and recommending improvements that shaped product releases through structured feedback to Engineering and Support teams. ● Delivered live training and documentation to clients, new hires, and teams, accelerating onboarding, deepening platform adoption, and enabling faster, more advanced product use. ● Tracked custom client implementations using Salesforce; streamlined handoffs and reduced errors across teams, improving client experience and data accuracy. TigerConnect (Santa Monica, CA) - Remote Implementation Project Manager (March 2017 - Sept 2018) ● Managed Software as a Service (SaaS) implementations for healthcare enterprises, handling onboarding, training, and config; ensured smooth rollouts with high client satisfaction and minimal churn. ● Scaled and streamlined AMiON scheduling integrations, reducing setup time and errors, enabling broader client adoption and more efficient scheduling across healthcare organizations. ● Led enterprise SaaS implementations end-to-end, accelerating go-live timelines and reducing support needs through proactive client coordination and technical integration. ● Acted as SME for LDAP, SMTP, and EMR integrations: training teammates, improving templates, and reducing escalations through documentation and direct support. TigerConnect (Santa Monica, CA) Associate Technical Project Manager (April 2016 - March 2017) ● Delivered 90+ client-facing LDAP and SMTP integrations, navigating varied directory environments to streamline user provisioning and enable secure messaging via texting and internal alerts. ● Created client-facing data collection templates that reduced setup delays and back-and-forth, accelerating integration timelines and improving technical communication across the team. ● Led technical discovery calls and refined integration templates to clarify config requirements, reducing setup time and enabling clients to manage platform features more confidently post-implementation. ● Authored internal and client-facing documentation to resolve config and access issues, reducing support calls and repeat questions for the implementation and support teams. TigerConnect (Santa Monica, CA) Implementation Specialist (March 2014 - April 2016) ● Delivered 500+ SaaS implementations for healthcare SMBs, owning setup, training, and onboarding to ensure fast turnaround and high client satisfaction. ● Created custom reporting to track onboarding and usage across 100+ hospitals, improving executive visibility and scaling adoption for multi-site healthcare systems. ● Refined master service agreements (MSAs) for large health systems by aligning scopes, timelines, and onboarding plans, clarifying expectations and streamlining handoffs across sales, implementation, and customer success teams. ● Delivered client training and created onboarding content, including slide decks and walkthroughs, to support product adoption and enable consistent implementation practices across the team. Salesforce.com (San Francisco, CA) Global Service Desk Analyst (July 2011 - April 2013) ● Resolved 50+ daily IT support tickets for internal staff across Mac, Windows, and VM environments, achieving fast resolution times and high customer satisfaction. ● Acted as SME for RSA SecureID and Bit9 Parity issues, resolving org-wide access blocks and guiding teammates through complex cases to accelerate resolution times. ● Helped lead a mobile provisioning team during the org-wide iPhone rollout, replacing legacy BlackBerrys and accelerating email and platform access support across the enterprise. GIS Data Resources (Novato, CA) GIS Analyst (March 2008 - Aug 2010) ● Built and maintained GIS databases with standardized centerline and boundary data, improving accuracy for dispatch systems used by local governments and emergency services. ● Standardized large-scale municipal datasets using complex SQL and RegEx logic to correct naming, numbering, and spatial misalignments, delivering high-accuracy GIS data for government clients. ● Integrated shapefiles, USPS data, and Excel tables into unified databases to support GIS cleanup and mapping, accelerating correction workflows through standardized spatial formats. Wells Fargo & Co. (San Francisco, CA) Regression Analyst (Feb 2007 - Aug 2007) ● Performed QA on XML and SOAP interfaces for phone and web banking systems, reducing production bugs and improving test coverage through internal validation tools. ● Coordinated with dev teams to build regression test suites, reducing bugs and accelerating release cycles for internal banking software. Onelink Corporation (San Francisco, CA) Systems Support Specialist (June 2006 - Feb 2007) ● Built a C#/VB search engine for investor data, streamlining access to firm contacts and portfolios for executives and staff, improving research insights and efficiency. ● Created C#/VB geocoding scripts to map hotel and resort sites, enabling sales teams to deliver more insightful, location-based presentations and demos. ● Provided hands-on support for desktops, laptops, printers, and networks in a small office, resolving software issues and ensuring smooth daily operations. Key Skills & Technologies ● Core Expertise: SaaS, DaaS, PaaS implementations; data analytics; data management; technical integration; client enablement; communication and self-management, cross-functional collaboration; process optimization ● Technical Skills: SQL, JSON, JIRA, AWS, XML, SOAP, ArcGIS Suite, Boolean logic, LDAP, Active Directory, RSA SecureID, Salesforce (advanced user) ● Project Management: Agile, Waterfall, and hybrid methodologies; full implementation lifecycle ownership; stakeholder alignment; pre-to-post-sales handoffs ● Other Tools & Platforms: Mac OS, Windows (10, 11, Server), Google Workspace (Docs, Sheets, Slides), Microsoft 365 (Word, Excel, PowerPoint), mobile device provisioning, and enterprise support ● Work Authorization: Fully authorized to work in Spain under a Digital Nomad Visa; flexible to support global teams across U.S. and EMEA time zones Education San Francisco State University (2003 – 2007) Bachelor of Arts in Geography Concentration: Climatology, Physical Sciences, and Geographic Information Systems (GIS)