WILIAM CEDRIC BUCACAO
General VA | Customer Service Specialist
Personal Profile
I am flexible, resourceful with strong
communication skills. I enjoy
learning new skills and I’m also a
fast learner. I can work
independently or on a team. I can
maintain a positive attitude and
great work ethic.
CONTACT ME
--Santa Rosa Laguna,
Philippines 4026
SKILLS SUMMARY
Data Entry
Advance Microsoft Excel
Power BI
Power Query
WORK EXPERIENCE
VA E-MAIL CUSTOMER SERVICE
Konscious Keto - 2024
Ensure all outgoing draft emails are intact
Address customer inquiries, request, and concerns
Maintain organized records of customers' orders
Provide product recommendations and guidelines
Troubleshoot and resolve customer complaints
Ensuring customer satisfaction
TECHNICAL SUPPORT/SALES
Techlog Center Philippines | May 2021- July 2024
Mobile tech support
Trouble shooting network issues
Providing assistance by phone or email
Diagnosing hardware and software problems
CUSTOMER SERVICE REPRESENTATIVE
RMS Collect Philippines | October 2018 - May 2021
Provided support for a customer who has billing
concerns, wants to upgrade or downgrade their
plan, order new devices or equipment, and basic
troubleshooting for technical concerns.
SQL
Google sheet and Drive
EDUCATION
Management Skills
Shopify
Leadership
TRAINING ATTENDED
Full Stack Data Analyst
Peak Performance Coaching
University of Rizal System Morong Campus
Bachelor of Technology Major in
Mechanical and Production Technology-
