Wilfredo Pineda Jr

Wilfredo D. Pineda Jr. Adele Residences San Vicente Rd. San Pedro, Laguna-- Objectives: Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Working experience: Convergys: IronMountain (Business to business account) 2018 – 2020 Customer Service Representative  Greeting the customer and taking orders for their service  Placing order for shredding and storing files for their company  Sending Email for follow up and any e-mail needed for their service  Updating information for their account  Processing any payments for their service  Dispatching any service needed going to their company  Tracking the service  Providing walkthrough for the self-service website of Ironmountain (payments or service orders) DirectTv 2017 – 2018 Customer Service Representative  Taking orders for their services  Selling channels to their service  Removing any services that they don’t need  Updating information for their account  Processing any payments for their service  Dispatching any service needed going to their company  Tracking the technician that we dispatch for any technical issue  Providing walkthrough for the self-service website of DirectTv Sitel: LG 2016 – 2017 Technical Support  Providing Technical support for the items they have with LG  Scheduling repair services for the product  Diagnosing the problem of the product from LG  Helping the customer to register the LG appliances  Assisting the customer how to use their appliances Don Henricos 2012 – 2016 Service Crew/ Cashier  Greeting and assisting customers to their respective seats  Arranging Table setting  Presenting and explaining menu items to customers  Taking orders, serving food and delivering checks  Preparing and serving the ordered drinks and desserts  Sharing information with customers about the status of their orders  Taking Phone calls for delivery, pick-up, and reservations  Maintaining the cleanliness of the dining area  Doing some Marketing for the company SM – Supermarket 2011 Stock Clerk (Counter Checker)  Counter-checking of products deliveries  Counter-checking the quality and quantity of products delivered  Assisting deliveryman in putting their stocks in the proper places in the warehouse  Itemized products for reliable inventory  Familiarized in warehouse inventories  Refilling of products on supermarket shelves Saint Louis University 2007 – 2010 Student Assistant Assessor/Aide/Custodian/Courier  Managed access for student’s accounts  Provided assessment of tuition fees for students  Assisted accounting staffs and employees in basic administrative tasks    Provided brochures, leaflets and reviewers to participants/enrollees Assisted in cleaning chores of maintenance clerks Maintained appropriate engagement with students, management and staff    Monitored equipment used in the theatre Responsible for maintaining order inside and outside the theatre Assigned in maintaining cleanliness in the theatre    Provided inventory operations for mails coming in and out of the University Delivered mails inside different departments of Saint Louis University Assisted employees and student with their mail inquiries Education: Saint Louis University 2007 – 2010 CICS – Information Management Baguio City National High School – Rizal Annex 2003 – 2007 Rizal Elementary School 1997 – 2003 References: Charles Carino- Convergys – IRM Gerry Caranga- Convergys – IRM Homer Vargas- Don Henrico’s Mylah Villasis- Don Henrico’s