Wilfredo Jonjon Ii Ulibarri

• Operating system (Microsoft Windows 2000 / XP Professional / Vista, Windows 7, Windows 10, MAC OS) and the application software (MS Office)

• Provided day-to-day technical support for networked and in-house desktop/laptop systems

• Competent in hardware (desktop, laptops, printers) and software (Office 2010/2013, MS Office 365) installation and support and with Helpdesk Customer Service experience

• Creation and maintenance of Active Directory

• Bitlocker Management

• Soft skills:

• Strong work ethic

• Ability to learn quickly

• Positive attitude even under pressure

• Ability to solve technical issues efficiently

• Can easily adapt to changes