Wilfredo Durano Padilla Jr.
Address: 149 Larima Riverside, Mambaling, Cebu City
Contact Number: - / -
Email Address:-Skype: willard.d.padilla
BPO / Contact Center Operations
(Over 7 Years)
(Over 7 Years)
>Business Partner/ General Admin
> Recruitment and Selection
(for all positions/levels)
>Sourcing and Branding
> Job Offer and Orientation
> Employee Relations / Labor Laws
> Compensation and Benefits
> Payroll and Tax Computation
> Licenses and Permits Processing
> Facilities, Safety and Security
> Training and People Development
Summary of
Background
Personal Information
Nickname:
Date of Birth:
Age:
Civil Status:
Human Resource
> Customer Service
> Technical Support
> Publishing Services
> Healthcare (for 2 LOBs )
Provider: Benefits and Claims
Member: Customer Service, Retention
and Payment Processing
> Financial Services
> Marketing and Sales
> Virtual Assistant for Mktg and Retail
> Business Planning and Development
Willard / Will
Educational Attainment: College Graduate
November 13, 1977
Course:
BSC – Management
42 years old
Separated
Clinician Recruitment Specialist
SIP MD | 2nd Floor Olivares Sports Complex, Parañaque City
(January 20, 2020 – Present)
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S o u rc in g o f h e a lt h ca re p ro f e s s io n a ls f ro m v a rio u s jo b p o rt a ls
Co n d u c t s p h o n e sc re e n in g a n d b e h a v io ra l in t e rvie ws f o r clin ic ia n s
P re p a re s c o n t ra ct a n d co n d u c t s jo b o f f e rs
FREELANCE PROJECTS
Consultancy Services (On Call)– Local Companies
-on Human Resource / Bidding Preparation & Documentation/ Business License
and Government Permits Processing / Payroll and Bookkeeping
Dela Pedra Builders (from Mar 2019 – Dec 2019) – Bookkeeping, Service Reports, Invoicing, Bidding
Preparation, Tax Computation and Filing
Avoir (from Feb 2019 – Dec 2019) – Bookkeeping (A/R, Billing Report), Tax Computation
Rich Audio and Visayas Fish Trading - (from Nov 2018 – Aug 2019) – Tax Computation
Virtual Services/Telemarketing (Part-Time/Home-based) – U.S. Companies
-for Publishing, Commercial Cleaners, Surveillance Cameras, Real Estate and
Construction, Government Grants, Insurance
AuthorPro Publishing (January 2018 – December 2018)
Norita Investments and Associates (February 2019 – Present)
BandL Solutions Ent(February 2019 – Present)
Allstate Local Agency (July – Oct 2019, 3-month contract only)
Bookwhip Publishing (August 2019 – Present)
OFFICE-BASED WORK EXPERIENCES:
Human Resource Manager
Contact Solutions | 1st Floor, KRC IT Zone, Subangdaku, Mandaue City
(September 12, 2016 - October 25, 2017)
Job Description and Accomplishments:
Overseeing/Managing all facets of human resource but mainly focused in the Recruiting
&Selection, General Administration, Employee Relations and Labor concerns.
Initiated the creation and improvement of all processes in recruitment, on-boarding and new hire
orientation, pre-employment submission, 201 filing, regularization, termination and employment
status monitoring, lateral transfer, off-detailing, incident report filing, admin hearing and safety
regulations. Interview guidelines per LOB and type of support.
Monitors movement of candidates, collates and record interview results for future calibration,
provides updates to management for successful and possible hires (including endorsement to
other accounts /LOB) and provides feedback to candidates
Initiated and drafted guidelines in Performance Evaluation of all employees/ Created guidelines in
creating monthly scorecard, merit increase/ Provided coaching guidelines to management team
Handles Facilities, Security and Safety Guidelines, Monitoring and Requesting of office supplies
Schedules monthly meeting with executives and management/ Provides updates on ongoing
projects and plans for future activities/ Prepares Employee Engagement Activities
Recruitment/HR Specialist (Contractual/ Project Employment)
RealPage Inc. | 10th Floor, IT Tower 2, Cebu Business Park
(March 16, 2016 - August 25, 2016)
POC for Recruitment - Conducts Initial and HR Final Interviews for all candidates
including:managers, staff, agent andnon-agentpositions
Facilitates exams, call simulation and recording/ POC for Versant
Monitors movement of candidate and provides timely feedback of results (HR level only)
Collates interview notes from all interviewers (for calibration purposes)
Conducts Job Offer, Pre-Employment Discussion and On-boarding of new hires
Database Management and Stats Report /Class List Creation and ULTIPRO (system) updating
POC for Employee Referral Program (ERP)
Project Creation for Continuous Improvement
HR Officer (Consultancy)
ChannelGrowth | Onael Bldg., Capitol Site, Cebu City (company closed)
(December 15, 2015 - March 13, 2016)
Drafted contracts, outlined employee handbook and code of conduct, policies
Created templates, trackers for attendance monitoring, payroll and violation monitoring
Handles Compensation and Benefits
Agent and Non-agent Interviews
Conducts Job Offer and Orientation for New Hire
Created process for recruiting, training and operations
Provided insights and guidelines for training team
Created Training Modules for Communication Enhancement
Calibration with QA, Training and Operations
Oversees admin tasks and support
Handles exit interview and processing of last pay
Organizational Development and Planning
Recruitment Specialist/Talent Acquisition Coordinator
Convergys Corporation| Ground Floor-The Link Bldg, Asiatown IT Park, Cebu City
(June 1, 2014 - December 15, 2015) - Note: This serves as a promotion and continuation from my position as
healthcare advocate below.
Conducts Behavioral Interview and Communication Skills Assessment
Administer exams and conducts Job Offer
Database Management/ Peoplesoft (software) administration
Account Monitoring and Calibration
Provides analysis and reports
**Awarded as Most Outstanding Recruiter in July 2015**
Healthcare Advocate(Provider and Member Line for Anthem BCBS)
Convergys Corporation | The Link Bldg, Asiatown IT Park, Cebu City
(September 24, 2012 - May 31, 2014)
Provide accurate benefit information on the subscriber/patient’s health coverage
Give status on a provider’s claim and explain reasons for denial
Payment services/Member Inquiry/Payment Processing (Member Line)
Check In Coordinator/ Publishing Services Associate/ Consultant
Author Solutions Inc. | (Xlibris Corp.), 6th Floor, TGU Tower, IT Park, Cebu City
(June 6, 2011 - July 11, 2012)
Provide guidelines to self-published authors
Oversees the overall production/design/minor editing and content evaluation /publication stages
of the book
Offers publishing and marketing services
Senior Service Supervisor/ Admin Officer
Rentokil Initial (Phil) Inc. | Filnit Bldg., V. Rama Ave., Cebu City
(May 6, 2010 - May 31, 2011)
Manage portfolio of the business and oversees both divisions - Pest Control & Hygiene Services
Handles, monitors productivity, completion of service reports and performance for both
technicians and staff
Monitors DTR, Process payroll, In-charge of employee discipline, labor relation, hiring and
termination of technicians, Facilitates monthly, quarterly and yearly evaluations
Scheduling of services to clients/HR-related tasks (preparation for payroll/employee
relation/attendance monitoring/processing permits)
Provides reports of day to day activities and check clients feedback
Visit clients and provide prompt action plans in compliance with safety and environment
Customer Care Representative(for Comcast)
Convergys Corporation | 11th Floor, i2 Bldg., Asiatown IT Park, Cebu City
(November 14, 2007 - May 5, 2010)
Process customers' orders placed on the web
Troubleshooting and scheduling of technician
Sr. Recruitment Assistant
Accenture | Pioneer Bldg., Cebu Business Park
(July 9, 2007 - October 19, 2007)
POC for entry level hiring of programmers
Database management (Applicant info, Recruiting Stats)
Recruitment Associate (Contractual / Project Employment)
Convergys Corporation | Arcenas Estate, Banawa, Cebu City
(October 6, 2005 - June 23, 2007)
Administrator for computer-based examination
Stats Analyst / Reports and Database Management (Peoplesoft encoding)
Job Offer Coordinator/ Pre-Employment Requirement Facilitator
Initial Interviews/ Applicant interview scheduling
Collector/ Liaison Officer/Disbursement Officer
SCEGA Multi-Purpose Cooperative | Casuntingan, Mandaue City, Cebu
(July 2003 - August 2005)
Head Barista
Bo’s Coffee Club- SM City Cebu
(June 2002 - July 2003)
EDUCATIONAL BACKGROUND
Bachelor of Science in Commerce Major in Management
Cebu Institute of Technology - University | N. Bacalso Ave., Cebu City
March 2002
CHARACTER REFERENCES
Mr. Joseph P. Lofranco
General Manager - Contact Solutions-
Ms. Tessa B. Frencillo
Former Sr. Recruitment Officer of Convergys/
Current Executive Asst. to the Mayor (Tacloban City Hall-
Mr. Andrei H. Cuizon
Manager – Lucky 3 Lending Corp/ Avoir-
Mr. Richard F. Solon
Owner/ Entrepreneur
Rich Audio Services / Visayas Fish Trading-
