Wilfred Dilla

Wilfred A. Dilla Lot 5 Block 3 Sto. Rosario Homes, Sto. Rosario, Mexico Pampanga 2021 E-mail:-GLOBE:- Passport No.: P-a SSS No.: 33 - – 8 TIN No.: 182 – 568 - 375 Professional Experience Serbiz Multi-Purpose Cooperative Pistahan Bldg, CerHil subd., Gate 1 McArthur Hi-way, Quebiawan City of San Fernando Pampanga 2000 Business Development Officer April 2014 up to present Primary function: Establish, direct and coordinate the business development activities of the cooperative. Strategically plan, develop and penetrate the market wherein the cooperative is located. Project Administrator Feb. 2012 to March 2014 Primary function: Plans, direct, and responsible for smooth running of over all operations of Pampanga satellite office. Formulates policies, conceptualizes projects and ensures that values and visions of the Organization are being met while manages daily operations. Sutherland Global Services The Plaza Building, Jose Abad Santos Avenue Berthaphil II, Clarkfield Pampanga, Philippine Home Lending Quality Assurance Reviewer: Primary function to ensure all mortgage loan application is complete and complied all requirements as per company policy prior to underwriting decision. Pre-Op Quality Reviewer I Aug. 9, 2010 to Jan. 2012 Page 1 of 4 TeleTech Customer Care Management Philippines, Inc Bldg 4, SM Pampanga, Lagundi Mexico, Pampanga 2021 Customer Service Representative: Respond to and effectively handle incoming customer inquiries by following techniques/procedures provided and approved by Training Dept. within established periods and in accordance with existing company policies. CSR I CSR II Bronze June 09, 2008 – June 10, 2009 June 11, 2009 – June 17, 2010 P. J. LHUILLIER, Inc. 1782 Candelarioa cor N. Garcia st. Bel-Air, Makati Area Operations Manager: Primary Function to manage and supervise Cebuana Lhuillier pawnshop network operations and its competitive performance Dinalupihan, Bataan & Mariveles Area Angeles, Pampanga Area Gapan, Nueva Ecija Area Tarlac, Lingayen and Alaminos Area July 2006 July 2005 July 2003 Jan. 2000 - Oct. 2007 July 2006 July 2005 July 2003 Internal Audit Division Supervisor: Jan. 1997 - Jan. 2000 Primary function to ensure proper compliance of all company business and timely audit schedules Internal Field Auditor: Mar. 1994 Dec. 1997 Primary function to ensure all book of accounts are updated, compliant and provides logistics support to Audit Supervisors Trainings and Seminars  Choosing a Profitable Business (Oct. 10, 2007, Antipolo, Philippines)  Managing Personal Finance (Oct. 8, 2007, Antipolo, Philippines)  How to Start Your Own Business (Oct. 9, 2007, Antipolo, Philippines)  Preventing and Detecting Business Fraud and Theft (Mar. 15, 2007, Antipolo, Philippines)  Training Champions’ Annual Convention (Jan. 30, 2007, Antipolo, Philippines) Page 2 of 4  Power Presentation Skills (Aug. 11, 2007, Antipolo, Philippines)  Basic Diamond Grading and Appraisal and Diamond Imitations (May 23-27, 2006, Gemlab, Philippines)  Enhancing Professionalism in the Workplace (April 22, 2006, Antipolo, Philippines)  Better English for Career People (June 18 & 25, 2005, City Garden Hotel Makati, Philippines)  PNRC Basic Life Support (Oct. 12, 2005, DJ Resort, Malolos Bulacan, Philippines)  PNRC First Aid Training (Oct. 13-14, 2005, DJ Resort, Malolos Bulacan, Philippines)  Coaching For Superior Performance (July 22-23, 2004, City Garden Hotel, Makati, Philippines)  Technical Training Facilitator in Gold Appraising Workshop (Jan. 29, 2004, Antipolo, Philippines)  Decision Effectiveness Workshop (Nov. 19-21, 2003, City Garden Hotel Makati, Philippines)  Customer Service 2nd Wave (Feb. 25-26, 2003, Skyrise Hotel Baguio, Philippines)  Customer Service “Moment of Truth” Workshop (Nov. 5-6, 2002, City Garden Hotel Makati, Philippines)  “Agent X” Award Customer Service Mystery Caller Program (Nov. 29, 2002)  Principle Centered Leadership (July 19-20, 2002, Blu Blanco Hotel Clarkfield, Pampanga, Philippines)  Customer Service 1st Wave (May 25, 2002, Grandma’s Hotel Tarlac, Philippines)  Internal Customer Service (July 12-13, 2002, Skyrise Hotel Baguio, Philippines)  Leading the Service Team (Sept. 26-27, 2001, City Garden Hotel Makati, Philippines) Page 3 of 4  Interaction Management (Aug. 28-31, 2001, City Garden Hotel Makati, Philippines0  Leadership: Facilitating Change (June 22, 2001, City Garden Makati, Philippines)  Team Development (March 3, 2001, Tali Beach Resort Batangas, Philippines0  Technical Gold and Watch Appraising Workshop (Feb. 3, 2000, BAclaran, Philippines) Skills: Computer Literate, MS office application and Business writing Proficient Advance technical skill in Jewelry and Watch Appraising, facilitates and conducts Jewelry appraising and customer service workshop, Professional Drivers License Holder Educational Background Primary: Secondary: College: Sta. Mesa Parochial School Victorino Mapa High School Polytechnic University of the Philippines B. S. Banking & Finance Page 4 of 4