Wildan Faizzani

Education Bachelor of Computer Engineering Trunojoyo Madura University 2008 - 2014 Taking interest on Information System and Text Mining. Publishing FAQ System for Dentist using Winnowing and Fingerprint Algorithm. Course / Training Compliance Basic 19 Nov 2022 Basic knowledge of compliance topics and knowledge to recognize Compliance challenges and react accordingly Business Conduct Guidelines Wildan Faizzani 19 Nov 2022 Ethical and legal framework for the company and binding for all employees worldwide Near Miss and Good Observation 28 Apr 2023 Defines and identifies near miss and good observation (NMGO) along with examples, it lists the benefits of reporting NMGO Customer Care Executive Contact A.I. and LLM : Introductory 06 Mar 2024 Overview about Generative A.I. and Large Language Models and its applications. Basic understanding how to use such technologies in a safe and compliant way. A.I. and LLM : EU AI Act 15 Mar 2025 Overview about the most important provisions of the EU AI Act. It applies worldwide when artificial intelligence or its outputs are used in the European Union. -- Experience Jl Sukamanah 2 no 28, Tangerang Customer Care Executive Siemens Healthineers Indonesia Key Project Integrated Ms. Excel Sheet method for Service Maintenance Scheduling Oct 2020 - Mar 2025 Handled over 50+ customer requests daily with 98% customer satisfaction. Managed order processing and data recording using SAP CRM. Followed up on service tickets and conducted customer surveys to enhance service efficiency. Successfully developed an automated letter and chat system using Ms. Word & Excel, reducing manual workload by 30%. Operation Staff Automated Chat generating method / Letter using Word and Ms. Excel Mail merge Skills SAP Customer Service Microsoft Excel Scheduling Order Processing Ms. Migo Indonesia Feb 2020 - Aug 2020 Collaborated with customer and technical teams to ensure smooth daily operations. Managed the preparation of computer units & infrastructure as a local data bank for service partners. Frontliner X-Ray Staff Grand Indonesia Feb 2017 - Feb 2020 Welcomed and assisted customers to provide an excellent service experience. Responsible for customer satisfaction & security at the main lobby area. References Adi Wartawinata Service Consultant Phone: - Problem Solving Time Management Email :-