Wildan Faizzani
$8/hr
I am specialized at customer related matter. Also willing to take parts on project-based jobs
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 35 years old
- Location:
- Tangerang, Banten, Indonesia
- Experience:
- 8 years
Portfolio
WILDAN
FAIZZANI
Customer Service, Scheduling & Administrative
Specialist
www.linkedin.com/in/wildanfaizzani
--
Summary
Motivated and detail-oriented
Customer Care Executive with a
background in Computer
Engineering.
WELCOME TO MY
PORTFOLIO
Page 02 of 12
Hello, my name is
WILDAN
FAIZZANI
Experienced in handling technical service dispatch,
preventive maintenance scheduling, and customer
relationship management using SAP CRM.
COMMUNICATIVE
INNOVATIVE
PRODUCTIVE
COOPERATIVE
Professional Portfolio
Wildan Faizzani
DATA SHEET
STATISTIC
950
2.946
CUSTOMER
EQUIPMENT
Page 04 of 12
Here is my records of data size and
accomplishment
+700
UPDATE SOFTWARE
+4200
54
MAINTENANCE
MONTH
Professional Portfolio
VISION
MISSION
Page 05 of 12
Wildan Faizzani
To be a highly skilled and customer-focused professional, delivering
exceptional service and optimizing operational efficiency in the
industry.
To enhance customer satisfaction by providing prompt and efficient
service, leveraging technical expertise, and continuously improving
processes through innovation and dedication.
Professional Portfolio
KEY SKILLS
SAP CRM
Customer Service
Microsoft Excel
Scheduling
Order Processing
Problem-solving
Time Management
Page 06 of 12
Wildan Faizzani
Professional Portfolio
Wildan Faizzani
EDUCATION BACKGROUND
2005
SMPN 12 Tangerang
Started JHS at 2002
Page 07 of 12
2008
SMAN 4 Tangerang
Started SHS at 2005, Science
Major (IPA)
2014
Universitas Trunojoyo
Madura
Started College at 2008,
Computer Science Bachelor
Degree acquired (S.Kom)
Also joined 3 organization at
college.
Professional Portfolio
Wildan Faizzani
WORK
EXPERIENCE
With extensive experience in customer service and
technical support, I have worked as a Customer Care
Executive and Call Center Representative at Siemens
Healthineers Indonesia. My responsibilities included
managing preventive maintenance schedules,
handling customer inquiries, processing service
requests, and maintaining accurate records using SAP
CRM.
Page 08 of 12
My expertise in complaint resolution, data
management, and communication has enabled me to
optimize customer satisfaction and streamline service
operations.
Professional Portfolio
Wildan Faizzani
KEY
PROJECT
Integrated Excel Sheet for
Maintenance Scheduling
Automated Chat/Letter Drafts
& Mass Documentation for
Maintenance & Software
Updates
Page 09 of 12
PROJECT 01
PROJECT 02
Professional Portfolio
PROJECT 01
Developed a comprehensive Excel sheet to automate
and streamline monthly maintenance scheduling
based on various customer contracts and equipment
types. This system enables efficient tracking of which
customers and equipment require maintenance in a
given month, ensuring timely and accurate service.
Page 10 of 12
Wildan Faizzani
Professional Portfolio
PROJECT 02
By utilizing Microsoft Word’s mail merge feature in
combination with structured Excel tables, the system
generates personalized messages for each customer
and equipment schedule, improving coordination and
communication efficiency. Mail merge is also highly
effective for mass documentation, allowing the
creation of standardized 'order sheets' for diverse
customers and equipment, ensuring consistency and
efficiency in service coordination.
Page 11 of 12
Wildan Faizzani
Professional Portfolio
Wildan Faizzani
Let's work
TOGETHER
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www.linkedin.com/in/wildanfaizzani
