Widhya Ningrum
Semarang, Central Java, Indonesia-linkedin.com/in/widhya-ningrum-
Summary
Fresh graduate (23 Years Old) Been working in the food industry (manufacturing) for 4 years and 6 months. Now
working as an Virtual Customer Service Aftersales in Zapplerepair Singapore. Hard-working Person and Fast
learner
Experience
Virtual Customer Service Aftersales
Zapplerepair Singapore
Nov 2022 - Present (2 months +)
Responsibility:
- Answering questions about a company's products or services.
- Processing orders and transactions.
- Resolving issues and troubleshooting technical problems.
- Delivering information about a company's offerings.
- Providing proactive customer outreach.
- Handling customer complaints.
- Collecting and analyzing customer feedback.
Assistant Production Manager
PT. SEDAP MAKMUR JAYA SEMARANG
Jun 2018 - Oct 2022 (4 years 5 months)
summary of role : Assisting the head of production in carrying out factory operations and managing
production employees with a total of 60 employees, so that activities in production run smoothly
Responsibility:
• Control and management of training for new production staff
• check the readiness of human resources when they want to start production
• Check the machines used for production
• Make reports on the production process from raw goods to ready-made goods
• Ensure the quality of the product is guaranteed
• Calculate the estimated time needed for production activities
• Ensure the safety of workers in the production area
Education
Universitas Semarang
Bachelor's degree, Public Relations, Advertising, and Applied Communication
Mar 2019 - Sep 2022
Widhya Ningrum - page 1
SMK CUT NYA' DIEN SEMARANG
Administrasi perkantoran
2015 - 2018
Licenses & Certifications
Public Relations Digital - Universitas Semarang
317/USM.H4.FTIK/I/2022
Podcast Production - Universitas Semarang
591/USM.H4.FTIK/2021
Event Management - Universitas Semarang
196/USM.H4.FTIK/I/2021
Digital Branding - Universitas Semarang
195/USM.H4.FTIK/I/2021
Skills
Independence • Management • Corespondence • English as a Second Language (ESL) • Teamwork
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