Whitney Mensah

WHITNEY EFUA AFRIBA MENSAH CUSTOMER SERVICE AND SUPPLY CHAIN MANAGEMENT PROFESSIONAL PROFESSIONAL PROFILE Whitney Efua Afriba Mensah A highly resourceful, analytical and detailed-driven customer service professional with close to a decade’s proven experience in customer service and its related fields. I have a clear understanding of the needs of my clients and have gained excellent communication, problem solving and analytical skills over the years which consistently define the work I do. My most outstanding qualities include a commitment to innovation and analytical thinking. I am a team player, a quick listener, highly motivated, very reliable and collaborate well with people from diverse backgrounds in achieving organizational goals. WORK SKILLS Procurement Analysis Inventory Management Office Administration and Management Customer Service Resource and auditing tracking EXPERIENCE CUSTOMER SERVICE EXECUTIVE OCEAN BANC GHANA LIMITED, Tema-Ghana | September 2023- Till date  Respond to customer inquiries, provide updates on shipments, and address concerns  Assist with preparing and processing documents like bills of lading, invoices, and customs forms.  Keep customers informed about the status of their shipments and resolve any issues that arise.  Liaise with various stakeholders, including customs brokers, freight forwarders, and transportation providers.  Maintain accurate records and databases to ensure easy access to customer information and shipment details.  Troubleshoot problems like delays, damages, or lost shipments and work with teams to resolve them. CUSTOMER SERVICE EXECUTIVE EDUCATION BACHELOR OF SCIENCE Procurement and Supply Chain Management Methodist University College 2016 – 2020 MTN Ghana (ISON XPERIENCES), Tema- Ghana | January 2017 – August 2023     Receive and respond to customer complaints and inquiries. Conduct market surveys on competitor operational models and structures. Create and monitor calls metrics and report data to leadership per defined periods for decision making. Provide customers with information on MTN services and products. SSCE CERTIFICATE Home Economics Chemu Secondary School Tema- ADMINISTRATIVE ASSISTANT Green Field Village School, Tema| January 2016 –December 2016        Receive cash and cheque payments and issue official receipts accordingly. Provide general office administration support to the school’s administrator Prepare requests for funds for approval by the Center Director or any Signatory to the account and issue cheques accordingly for payments or withdrawals. Prepared consolidated Receipts and Payments account. Prepare any other financial related document as and when required. Managed a database of financial transactions for audit purposes. Manage staff schedules and respond parents’ complaints and inquiries. WHITNEY EFUA AFRIBA MENSAH CUSTOMER SERVICE AND SUPPLY CHAIN MANAGEMENT PROFESSIONAL RECEPTIONIST URBAN SERENITY, East Legon| January 2015 – December 2015 KEY STRENGTHS Exceptional productivity in dynamic environments Highly organized Active listener and team player Analytical and critical thinker Ability to foster relationships with multi-level stakeholders Highly accurate and efficient Exceptional communication skills  Provided guidance to clients on the procedures at the spa  Answered telephone calls and provide accurate information to clients Kept the reception area clean and conducive for clients as they wait for their turn to be attended  Introduced new beauty products to clients and educate them on their uses and benefit.  Informed staff members of appointments that have been cancelled by clients, and also alert staff members of the arrival of clients who come without prior appointments  Assisted in developing promotional events, which focus on increasing the clientele of the spa  Managed the visitor register to keep record of people who visit the spa on a daily basis  Received customer complaints and feedback and direct them to appropriate offices for resolution. EXTRACURRICULA POSITIONS HELD Senior Management Member, MTN Call Center Communication Workers Union, MTN Ghana, Tema. Volunteer, Ananse Reach Concept, Northern Ghana. Vacation School Subject Tutor, Rose Latimer Community Project (Adumasa Link), Adumasa, Ashanti Region REFERENCES Mr Ebene er E EA e u ber aten A A A PROFESSIONAL DEVELOPMENT -Certificate in Software Development and Programming, IPMC- 2009 -Citi FM Business Marketing Workshop, Accra, Ghana June, 2014 -Basic Certificate Course in Christian Leadership, WCI-Tema- 2015 -MTN Agent Academy Training in Voice, Accra, Ghana May 2018 -Customer Service Training, MTN Ghana- 2017 -Qwick Loan Training, MTN Ghana- 2018