Who Am I?
A productive customer support specialist with excellent customer
service, office management, and administrative support skills. A selfmotivated and empathetic individual with a genuine passion for
helping people solve their problems. As I have lived in three different
countries and eight cities, I am experienced in working alongside
people from various cultures and backgrounds. I can prove myself
highly adaptable and thrive in new situations and circumstances. I
am eager to join a diverse, supportive work environment that
encourages individual growth.
Professional History
WHITNEY
TATUM
Customer Happiness
Hero
Front Desk Medical Receptionist
2021-11 - 2022-05
Monterey Spine and Joint, Salinas, California
• Spearheaded a complete overhaul of the training
materials, boosting efficiency by 60%.
• Managed over 50 patient calls per day. Raising
patient comment scores above 95%.
Contact
• Standardized office procedures by compiling and
eliminating redundant data, improving efficiency by
Szczecin, Poland
42%.
• Undertook and helmed the department during initial
--
training due to the COVID-19 healthcare staffing crisis.
English Instructor
LinkedIn
2018-07 - 2021-03
My Online Resume
GABA, Kyoto, Japan
• Oversaw a team of 7 corporate students' abilities and
grasp of English, keeping appropriate records and
Skills
preparing progress reports.
• Promoted within 6 months and undertook additional
Analytical and Critical Thinking
Very Good
responsibilities, which included leading specialized
lessons.
• Designed and developed instructional activities using
data from student learning style assessments.
Time management
• Boosted student performance by 35% by defining
Excellent
clear goals and communicating performance metrics.
.
English Instructor
Typing 50 wpm
2016-07 - 2017-07
Very Good
NOVA, Machida, Japan
• Cultivated relationships with students, raising retention to
Workflow planning
above 60%.
Very Good
Database Administration
• Facilitated class discussion to cultivate students'
motivation to expand their understanding.
• Personalized instruction based on individual students'
needs, interests, and capabilities, earning an above-
Very Good
average evaluation score of 4.8/5.
Documentation and control
• Liaised with the Japanese team to help boost retention
and sales.
Very Good
Front Office Manager
Languages
2012-08 - 2014-06
Assisted Living at the Meadowlands, O'Fallon, Missouri
English
• Managed the front office team and liaised with
Excellent
stakeholders.
• Advised residents and family members to participate in
the facility community events, doubling attendance
Japanese
rates.
Very Good
• Carried out and conducted training for the transition from
paper to digital documentation.
• Slashed client issues by 53% with the introduction of
Software
surveys and questionnaires
Asana
Education
Very Good
MS Office 365
Master of Arts : Modern Language
Excellent
2013-08 - 2016-05
The University of Missouri - Saint Louis - Saint Louis
Google Suite
Very Good
macOS/Windows
Very Good
•
Dean's List 2013 & 2015
•
Awarded Cum Laude
• Received Study Abroad Scholarship
Study Abroad Certificate: Exchange
Program
2014-08 - 2015-08
Teams
J.F Oberlin University - Tokyo
Excellent
• Awarded Study Abroad Certificate
