WHITNEY C. AGUNDAY
UX/UI Designer
-
Davao City, Philippines
I will help you increase your brand awareness
and build your website.
Open for work
Tools of Trade
• Yoast SEO
• Contact Form 7
• Astra
• Hello
• Divi
• Agile CRM
• Asana
• Trello
• WordPress
• Elementor
• WooCommerce
• Adobe Photoshop
• Adobe Lightroom
• Figma
• Google Suite
• Google Analytics
• VS Code
• CSS
• HTML5
• Javascript
• PHP
• Thinkific
• Canva
• Kaseya
Qualifications
Communication Skills
• Harnesses excellent verbal and written communication skills
• Listens attentively and speaks effectively
• Gathers appropriate information, provides feedback, leads
group discussions and provides well-thought-out solutions
• Resolves and negotiates differences among team members
Interpersonal Skills
• Team player and works well with others
• Highly competitive when finishing an individual or team goal
• Easily understands feelings of others, and reliably advises
colleagues when asked for help
Management Skills
• Manages conflict in an objective and business-oriented
manner
• Resourcefully takes charge of making wise decisions, directs
others, and delegates responsibilities
Organizational Skills
• Practices strong task, time, and project management skills
• Handles details, coordinates tasks, and manages projects
effectively
• Meets deadlines, sets goals, and observes punctuality
• Effectively builds systems and processes to streamline tasks
Research & Planning Skills
• Utilizes outstanding research and analytical skills
• Develops comprehensive website development strategies
and implements ITIL processes
• Produces well-researched and relevant data/information
that aligns with business goals
Specialties
• UX/UI Design
• WordPress
• Brand Development
• Website Administrative Tasks
• Technical Support
Career Background
July 2015 - November 2015
PLDT | Account Associate
Ponciano Reyes St., Davao City
• Promoted ICT services to SMEs and achieved monthly
sales goals
• Initiated business process improvements
• Maintained excellent customer service
January 2016 - April 2016
IBEX Global Solutions Inc. | Technical Support
SM Lanang, Davao City
• Provided troubleshooting solutions via inbound and
outbound calls to customers from numerous country
• Maintained high NPS and utilised full feedback loop
• Coordinated with field engineers for fixing faulty
equipment onsite
May 2016 - May 2017
CST Virtual Solutions Inc. | Website Administrator
#48 Lacson St., Bo. Obrero, Davao City
• Developed and maintained various client websites
• Created business processes
• Developed project management strategies
June 2017 - October 2020
Phoenix Petroleum Philippines, Inc. | IT Support
Quaco Road, Lanang, Davao City
• Provided support to business IT by answering queries and
troubleshooting software and hardware issues/concerns
• Collaborated with the development team for testing business
processes
• Developed IT-Self Service website for employees
• Contributed website process flow, web design for external
website projects
Education-
DMMA College of Southern Philippines
Bachelors of Science in Information Technology
Certifications
WordPress Certificate
Growth-Driven Design Course
Google UX Course: Start the UX Design Process: Empathize, Define, and Ideate
Google UX Course: Foundations of User Experience (UX) Design
Introduction to User Experience Design
Virtual Assistant
E-commerce for Virtual Assistant
E-Commerce Marketing Strategy
ITIL4 Foundation
Kaseya Administration
Introduction to Social Media Marketing
WordPress Migration
