Whitney Anyanwu

Whitney Amarachi Anyanwu --Nigeria Professional Summary Goal-oriented and client-focused executive with experience in both B2B and B2C environments. Proven background in administrative support and customer relationship management. Skilled in lead qualification, exceeding sales targets, nurturing client relationships, and resolving customer concerns with efficiency and empathy. Proficient in leveraging strong communication and interpersonal skills to drive client satisfaction and support business growth. Work Experience B2B Qualification Specialist (Call Expert) Business Capital LLC – Remote Florida, USA. • • • • • • • Conducted high volume of outbound and inbound calls prequalifying business seeking additional working capital. Ask targeted questions to asses eligibility, such as monthly revenue, time in business and credit history. Requested and reviewed necessary documentation, including bank statements, to verify revenue and compliance. Educated prospect about funding process and inquiries to build trust and transparency. Collaborated with underwriting team by providing accurate and complete prospect information. Maintained and updated lead data in CRM systems like Chase dialer and Google sheet Mastered objection handling and sales technique leading to high conversion rate and exceeding daily target. Call Center Agent Affordable Rent to Own, Phoenix Lead Co – Arizona, USA • • • • • • October 2024 – Present November 2023 – June 2024 Managed high volume of outbound and inbound calls, addressing customer inquiries and resolving issues with empathy and efficiency. Delivered clear and precise information to customer about auto loan and credit worthiness. Built understanding with clients through active listening and responsive communication, to access their eligibility for auto loan Conducted preliminary qualification by asking key questions and gathering financial information. Transferred lead to credit specialist for further assessment and loan approval Maintained detailed records of customer interaction and ensured compliance with company policies Administrative Assistant Federal Housing Authority – Asokoro, Fct December 2022 – October 2023 • • • • • • Managed Executives calendar, prioritizing task and meeting. Performed Administrative task including scheduling, preparing presentation, and data entry. Coordinated logistical administrative support for meetings and work shop. Handled email communication, prioritizing and responding to specific email direct. Compiled and presented monthly reports of operational metrics. Sorted and distributed correspondence daily Sales Executive Winford Properties Ltd • • • • • • • February 2022 – October 2022 Generated leads through cold calling, email campaign and client referrals. Coordinated appointments with prospective clients for home listing. Demonstrated vivid explanation of property features, values and benefit. Exceeded monthly sales target by an average of 15% through strategic prospecting Developed pricing strategies to balance firm objectives and customer satisfaction. Delivered high quality customer service while supporting telemarketing and sales campaign Collaborated with sales teams to create effective sales collateral, presentations, and promotional materials. Education Bachelor’s Degree in Animal Science and Fisheries Imo State University 2020 Skills • • • • • • • • • Tools Lead Qualification MS Suite Office Sales Target Achievement Customer Service Excellence Client Relationship Management Multi-tasking and Time Management Communication and Interpersonal skill CRM Tools and system Administrative support Slack Asana Zendesk Flock Google Suite Notion Expensify Zapier Trello Certification and Trainings Alx Virtual Assistant Certification Digital marketing Associate (Meta) Data Analysis - Vephla October 2024 May 2024 August 2023