Weune Obozekhai

WEUNE OBOZEKHAI-| Tel : - PROFESSIONAL SUMMARY Dynamic customer service and telesales professional with over 3 years of experience driving sales, resolving customer issues, and enhancing satisfaction. Skilled in delivering exceptional support, upselling, and utilizing remote communication tools to effectively manage customer needs. Proven track record in meeting sales targets and improving customer retention. KEY SKILLS • • • • • • • Customer Service & Support Sales & Upselling CRM Software (Freshdesk, Zendesk, etc.) Conflict Resolution Remote Work Expertise Sales Conversion & Pipeline Management Microsoft Office Suite (Word, Excel, PowerPoint) PROFESSIONAL EXPERIENCE Remote Customer Service Representative Calls Expert & Insurance Supermarket (Remote) 2024 – Present • • • • Handle inbound and outbound calls, assisting customers with inquiries and troubleshooting issues across various sectors, maintaining a 95% call resolution rate. Deliver personalized service to over 50 customers daily, maintaining a 92% customer satisfaction rate. Achieved a 20% sales conversion rate and secured 15 new clients per month for Reib Capital. Maintain strong client relationships, leading to high retention and customer loyalty. Customer Success and Identity Management (BVN) Officer Nigeria Inter-Bank Settlement System (Lagos, Nigeria) 2022 – 2024 • • • • Resolved 98% of customer inquiries and requests on BVN registration and updates within the first contact, enhancing satisfaction and reducing follow-ups. Streamlined internal processes, cutting customer wait times by half. Achieved 15% improvement in customer retention by proactively reaching out to over 500 customers monthly. Trained new team members, increasing team efficiency by 20% Customer Service Representative Aero Contractors (Lagos, Nigeria) 2021 – 2022 • • • Provided support through phone, email, and website, handling 70+ customer interactions per day. Maintained a high customer satisfaction rate through quick and correct issue resolution and follow-up. Contributed to a reduction in service resolution time by collaborating with the sales team on process improvement. CERTIFICATIONS & COURSES • • • Introduction to Sustainability – University of Illinois Customer Success Certification Telesales Mastery EDUCATION B.Sc. Estate Management 2020 | Covenant University