WEST TEKENA JUNIOR
VIRTUAL ASSISANT & PROJECT MANAGEMENT
PROFESSIONAL SUMMARY
Results-driven and client-focused virtual assistant & Project Management,
with a strong track record of building and maintaining long-term client
relationships. Adept at understanding client needs, ensuring satisfaction, and
delivering tailored solutions. Skilled in acting as the primary point of contact
for clients, promptly addressing inquiries and concerns to enhance customer
experience.
Proficient in account coordination, including setting up new accounts,
managing renewals, and maintaining accurate client records. Known for
problem-solving skills, proactively identifying and resolving client issues to
drive retention and satisfaction. Experienced in preparing and presenting
performance reports, analyzing client feedback, and implementing service
improvements.
Highly collaborative, working seamlessly with sales, marketing, and customer
support teams to meet client expectations and drive business growth. Strong
expertise in client onboarding, ensuring smooth transitions and providing
essential resources. Dedicated to gathering and relaying valuable client
feedback to optimize services and improve overall customer experience.
Preferred Experience
✔️ I have a keen background in troubleshooting system issues
✔️ I have good knowledge with CRM software and account management
tools. like Asana, Zoho and Click up, Gohighlevel
Seeking to leverage my expertise in client management, service excellence,
and business growth in a dynamic and fast-paced environment.
SKILLSET
Analytical Thinking: I have strong ability to interpret financial data and provide
actionable insights.
Attention to Detail: I basically ensures accuracy in financial records and
compliance with regulatory standards.
Team Collaboration: I work effectively within cross-functional teams to achieve
organizational objectives.
Integrity and Accountability: I uphold high standards of ethics and transparency
in all financial dealings.
Key Skills & Values
✅ Communication Skills – Exceptional verbal and written communication abilities
for clear client interactions.
✅ Customer Service Skills – Strong ability to understand and meet client needs
effectively.
✅ Organizational Skills – Adept at managing multiple tasks and setting priorities
efficiently.
✅ Interpersonal Skills – Skilled at building and maintaining strong relationships
with clients and teams.
✅ Problem-Solving – Proactive approach to identifying and resolving client
concerns.
✅ Time Management – Excellent ability to meet deadlines and manage workload
efficiently.
✅ Technical Skills – Proficient in Microsoft Office Suite (Word, Excel, Outlook) and
CRM software.
EXPERIENCE
Gohighlevel Virtual assistant, Full Time (Remote) • 01/2025 - TILL DATE
RENOVA CO, UNITED STATES
Providing general administrative assistance, including managing calendars, scheduling
meetings, handling emails, and organizing files to streamline workflows.
Designing landing pages, websites, sales funnel and also tracking facebook ads report
Offering technical assistance to team members or clients by troubleshooting
hardware/software issues, setting up systems, and ensuring proper functionality of
technology tools.
Maintaining, organizing, and updating databases or project management tools, ensuring
data integrity and accessibility for team members.
Facilitating communication among team members, clients, and stakeholders by setting up
virtual meetings, preparing agendas, and taking minutes during discussions.
Virtual Assistance and Systems Engineer, Full Time (Remote) • 12/2024 - TILL DATE
KD Squares HQ PORT HARCOURT
Providing general administrative assistance, including managing calendars, scheduling
meetings, handling emails, and organizing files to streamline workflows.
Offering technical assistance to team members or clients by troubleshooting
hardware/software issues, setting up systems, and ensuring proper functionality of
technology tools.
Maintaining, organizing, and updating databases or project management tools, ensuring
data integrity and accessibility for team members.
Facilitating communication among team members, clients, and stakeholders by setting up
virtual meetings, preparing agendas, and taking minutes during discussions.
Chief Website Developer (REMOTE) 01/2024 - 06/2024
Courselabs.ai San Franciso
Developed detailed site maps enhancing user experience
Crafted unique branded website designs to boost engagement
Collaborated with clients to define requirements effectively
Managed project milestones ensuring on-time delivery
UX/UI Designer, TechArt2School • 01/2023 - 12/2023
SOFGO • Remote
Proven experience with UX/UI Design
Website Developer,
TradesmenNFT Project 06/2021 - 9/2022
Assist and maintain customer relationships through friendly and knowledgeable
interactions •
Supervision and Leadership
Understand and provide knowledge of the services provided and industry changes
Delegated work to staff, setting priorities and goals
Time Management and Prioritization
Website Designer & Content Creator
SafeLife International Oil and Gas Technology • Remote
Directed design, writing and production of page content to fulfill project demands and
satisfy
customer needs •
Identified needs of customers promptly and efficiently
Designed websites, portals and large-scale web applications for multiple clients
Designed visual and graphic images to use on multiple platforms
EDUCATION/CERTIFICATIONS
BS.C COMPUTER SCIENCE in Computer Science
DEC, 2024
Federal University of Technology Akure
Analyzed and interpreted data, contributing to a research paper submitted for publication
SENIOR SECONDARY SCHOOL CERTIFICATE,
Oyemekun Grammar School Akure
July, 2019
SOFTWARE PROFICENCY
1.Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
2.Project Management Tools (Asana, Trello, Monday.com)
3.Communication Platforms (e.g., Slack, Microsoft Teams, Zoom)
4.Customer Relationship Management (CRM) Software ( Salesforce and
HubSpot)
5.Cloud Storage Solutions (e.g., Google Drive, Dropbox, OneDrive)
6.Remote Desktop Software (e.g., TeamViewer, AnyDesk)
7.Automation Tools (e.g., Zapier, IFTTT)
8.Email Marketing Tools (Mailchimp, Zapier).
PROFESSIONAL TRAININGS
Health Safety Security and Environment level 1, 2 and 3
2025
SafeLife International Oil and Gas Technology
Advance Health Safety Security and Environment
2025
SafeLife International Oil and Gas Technology
Project Management Professionals
2025
SafeLife International Oil and Gas Technology
Journey Management & logistics
2025
SafeLife International Oil and Gas Technology
Warehouse Management
SafeLife International Oil and Gas Technology
REFERENCES
Available on Request
2025
