Wesley Sagini Obiero

: https://www.linkedin.com/in/wesley-. :- : Nairobi, Kenya. https://www.linkedin.com/in/wesley- : - WESLEY SAGINI OBIERO PROFESSIONAL SUMMARY SKILLS Mr. Wesley Sagini is an experienced finance officer, customer care specialist, and social media content creator with a proven track record in each field. As a finance officer, he excels in managing financial operations and ensuring accuracy in financial reporting. In customer care, he has a strong ability to enhance customer satisfaction and foster loyalty. As a social media expert, he creates high-impact, audience-targeted content that boosts engagement and brand awareness through innovative campaigns. Wesley leverages analytics to stay ahead of Platform Proficiency. TikTok. Twitter. Facebook. SEO Knowledge YouTube YouTube. LinkedIn industry trends and optimize content, driving both follower engagement and business growth ACHIEVEMENTS ✓ Ensured flexible colleague collaboration, resulting in a 9% increase in task completion rate. ✓ Operated with ethics and integrity, leading to a 0.2% decrease in misconduct incidents. ✓ Applied my analytical skills to come up with purified drinking water project and made it profitable within the 2 Writing. Data Integrity Instagram Time Management. Microsoft Excel. Analytical Skills. Meticulous. GAAP. months. ✓ I came up with a strategy that reduced bad debt expenses by 90% and boosted profit by 2% within 6 months. ✓ Initiated tax optimization strategies, leading to a 12% decrease in tax liability and a 3% rise in net profit margin. ✓ Outperformed deadlines by achieving a 2% increase in deadlines met compared to the previous period. ✓ Elevated client retention rates by 0.1% and colleague satisfaction scores by 0.9 points. Risk Management. Effective Communication Abilities. Highly Ethical PROFESSIONAL WORK EXPERIENCE 1.0 Customer Care Specialist Contractor Foreman LLC Community Management Legal Compliant. Strategic Management Copywriting. Collaborative and Adaptable. Trend Analysis Sep 2024 to date Revenue Recognition Social Media Marketing ✓ Provide timely customer support across phone, email, and live chat. Comprehensive Research and Analysis. ✓ Assist clients with software-related issues, ensuring smooth operations. Critical & Creative Thinking Abilities. ✓ Conduct follow-ups to ensure complete resolution of customer inquiries. ✓ Train new team members on customer service procedures and software use. ✓ Collaborate with technical and sales teams to improve customer experience. ✓ Increased customer satisfaction score by 20% through efficient problem-solving. ✓ Reduced response times by streamlining communication processes. 2.0 Social Media Specialist (Content Creator) Peace 360 Global. Feb 2024 to date-United States of America. LINKS Twitter: https://x.com/W_esleyh?t. ACADEMIC QUALIFICATIONS 1.0 Technical University of Kenya Bachelor of Commerce (Accounting) 2ndClass Division (3.49 GPA) ✓ SEO and keyword optimization. ✓ Designing and executing content strategies to align with marketing goals, enhance brand visibility, and drive engagement. - Friends Bwake Boys School. ✓ Overseeing various social media platforms, including Twitter, Facebook, TikTok, Instagram, and LinkedIn. ✓ Working with the leadership team on strategy and content and executing the plans on a regular schedule. Kenya Certificate of Secondary ✓ Driving social media users to join our curated circle community and become active members of our network. A-(74 points) ✓ Managing and preserving the organization's online image by addressing criticism and managing emergency. ✓ Establishing and upholding a community of supporters and followers by actively interacting with them. ✓ Maintaining an eye on industry trends, competitor activity, and mentions of the company on social media. Languages ✓ Developing, executing, and refining social media marketing strategies to advertise goods, services, occasions . English : 3.0 Assistant Credit Controller. Skanem Interlabels Ltd. Dec-2022 to Dec-2023, India. ✓ Ensuring credit programs are followed for the decrease in defaults and higher cash flows. ✓ Hold two weekly virtual and in-person conference meetings. ✓ Ensured 100% accurate and efficient day-to-day transactions that created real-time information. ✓ Enhanced 100% effective decision making by reviewing quarterly financial reports and conducted detailed analyses. ✓ Compiled client relationship plans that resulted in 8% higher client satisfaction and 2 new clients. ✓ Ensured accuracy and valid records by reconciling 472 customers and 26 supplier accounts. ✓ Generated 50+ customers’ invoices daily that resulted in timely revenue recognition. ✓ Prepared an average of 12 checks weekly for vendors, suppliers, and service companies. ✓ Maintained a 100% complete and secured accounting database in Label Traxx accounting software. ✓ Managed petty cash Ksh 235,000 per month with accuracy and accountability. ✓ Performed a detailed preparation and timely submission of (3) types of tax returns every month. ✓ Attended 5 days of training and ready to be a back-up resource person for other people on leave in the logistics and dispatch. 4.0 Assistant Auditor. M. Odira &Co. Associates Dec-2021 to Dec-2022, Kenya. ✓ Keyed in 100% of all business data of 16 clients into QuickBooks with zero data integrity issues and met all financial reporting deadlines. ✓ Kept 100% accurate and organized audit files of 26 clients to support 100% audit findings and conclusions. ✓ Monitored and tracked 26 management responses to 6 audit findings to ensure corrective action was taken promptly. ✓ Verified 100% assessment of internal controls for 12 clients to isolate weaknesses and increase operations efficiency. ✓ Ensured all office administration tasks were performed effectively and efficiently. ✓ Identified inefficiencies and proactively detected fraudulent activities by reviewing more than 700 transactions - Education.