Werona Raniele Garcia
Virtual Assistant--Binan Laguna
SKILLS AND
EXPERTISE
E-mail handling and Email
inbox optimization
Calendar & Meeting
Scheduling
Research, Data Collection
and Data Entry
SMM (scheduling posts)
Customer Support
Google Suite: Drive, Docs,
Sheets, Forms, Mail,
Calendar, Slides
MS Office (Word, Excel,
PowerPoint, Outlook)
Other administrative
support.
EDUCATION
National Teachers College
Bachelor of Science in
Business Administration-
EXECUTIVE SUMMARY
A meticulous professional with well-versed in
providing
quality administrative and customer service support
through
effectively handling remote office procedures and
calls. Effectively able to meet set deadlines and
process
information through well-honed research skills.
WORK EXPERIENCE
UBIQUITY
CUSTOMER CARE REPRESENTATIVE 01/2022 -10/2023
Financial Account
Follow up customer calls where necessary.
Document all call information according to standard operating
procedures.
Enter new customer information into the system.
Process orders, forms, and applications.
Provide customers with product and service information
Complete call logs.
Research required information using available resources.
LEGATO HEALTH TECHNOLOGIES
CUSTOMER CARE REPRESENTATIVE 03/2021-12/2021
Health Care Account
Answering telephonic and e-mail inquiries in a timely
manner. Deferring queries to your line manager if you are
unable to answer them. Furnishing members and health care
practitioners with details regarding members' benefits.
Granting pre-authorizations for medical treatment, if
covered.
WORK EXPERIENCE
Huang Hsiang Development Corporation
Receptionist 12/2019 – 02/2021
Welcome visitors. Receptionists greet customers and
visitors, determine their needs and direct them
appropriately.
Answer phone calls.
Manage mail.
Perform administrative duties.
Ensure cleanliness.
Assist in maintaining security.
Update calendars and schedule meetings.
Manage finances.
Rivan School of Technology Inc.
Executive Assistant 06/2017 – 09/2019
Overseeing clerical tasks, such as sorting and sending mail.
Keeping an inventory of office supplies and ordering new
materials as needed.
Answering phone calls.
Taking and delivering messages.
Ensuring the office runs smoothly.
Produce and distribute correspondence memos, letters,
faxes, and forms.
Assist in the preparation of regularly scheduled reports.
Making posters using canva or adobe to post it on social media
FREELANCE EXPERIENCE
Appointment Setter - 12/2023 - 11/2024
Do outbound calls, coordinating with Providers or
representatives. Collect the missing documents to update
the providers credentials for the Insurance.
Client Coordinator - 05/2024 - 10/2024
Making posters on facebook marketplace and groups.
Finding real state on zillow, trulia and look for a potential
clients.
Do Cold calling and email.
Customer Representative - 4/2023 - 05/2024
Do outbound calls, look for a florist to take our orders for
flowers arrangement.