Werona Raniele Garcia

Werona Raniele Garcia Virtual Assistant--Binan Laguna SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. EDUCATION National Teachers College Bachelor of Science in Business Administration- EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. WORK EXPERIENCE UBIQUITY CUSTOMER CARE REPRESENTATIVE 01/2022 -10/2023 Financial Account Follow up customer calls where necessary. Document all call information according to standard operating procedures. Enter new customer information into the system. Process orders, forms, and applications. Provide customers with product and service information Complete call logs. Research required information using available resources. LEGATO HEALTH TECHNOLOGIES CUSTOMER CARE REPRESENTATIVE 03/2021-12/2021 Health Care Account Answering telephonic and e-mail inquiries in a timely manner. Deferring queries to your line manager if you are unable to answer them. Furnishing members and health care practitioners with details regarding members' benefits. Granting pre-authorizations for medical treatment, if covered. WORK EXPERIENCE Huang Hsiang Development Corporation Receptionist 12/2019 – 02/2021 Welcome visitors. Receptionists greet customers and visitors, determine their needs and direct them appropriately. Answer phone calls. Manage mail. Perform administrative duties. Ensure cleanliness. Assist in maintaining security. Update calendars and schedule meetings. Manage finances. Rivan School of Technology Inc. Executive Assistant 06/2017 – 09/2019 Overseeing clerical tasks, such as sorting and sending mail. Keeping an inventory of office supplies and ordering new materials as needed. Answering phone calls. Taking and delivering messages. Ensuring the office runs smoothly. Produce and distribute correspondence memos, letters, faxes, and forms. Assist in the preparation of regularly scheduled reports. Making posters using canva or adobe to post it on social media FREELANCE EXPERIENCE Appointment Setter - 12/2023 - 11/2024 Do outbound calls, coordinating with Providers or representatives. Collect the missing documents to update the providers credentials for the Insurance. Client Coordinator - 05/2024 - 10/2024 Making posters on facebook marketplace and groups. Finding real state on zillow, trulia and look for a potential clients. Do Cold calling and email. Customer Representative - 4/2023 - 05/2024 Do outbound calls, look for a florist to take our orders for flowers arrangement.