Wennie Lyn S Babasa

Wennie Lyn S. Babasa 31-A P. Panganiban St. Batangas City, Philippines Cell#- Email--Skype ID: icebergs27 Career Objectives: Possessing extensive experiences and proven track of record as a Professional Customer Service Representative. Highly motivated, reliable, enthusiastic looking in to kick in my career in a newly competitive workplace, that will enhance career growth, and looking for a company that will reward hard work and offers good opportunities for career development. I am looking for a company where in I can excel, deliver and achieve my potential. Personal Skills: •Success and results driven •Ensure high levels of customer satisfaction. •Excellent IT skills. •Flexible, open to ideas and willing to learn. •Punctual and well presented. •Confident Outlook •Good listener. •Able to work individually or in a team. •Superb oral and written communication. •Attention to detail. •Adaptable to new situations. •High energy levels Work Experiences: Company: Popcherry (Online fashion retailer) Australia Location: Homebase (Full time) Position: Customer Retention Officer Dates: May 30, 2016 up to July 27, 2017 Respond to customer queries and address service complaints in a timely manner. Work with Sales Manager and the team in implementing sales promotion activities. Track contracts and contact customers for renewals. Analyze customer feedbacks and develop new techniques to ensure customer retention. Provide excellent customer services and ensure customer satisfaction Company: Petra Medical Location: Homebase (Part time) Position: Data Entry/Encoder Dates: June 2016 to July 2016 Responsibl for entering data and updating important data into clients database Provide ncessary informations via excel file Efficient in doing research and uploading relevant data Company: Teletech Offshore Location: Robinsons Place, Lipa City Batangas Position: Customer Service Representative Dates: September 27, 2010 up to April 23, 2016 Account: Telstra Telecommunication Company (Australia) Performs function as a real time call center agent and provides superior service to all customers by being updated and well trained employees. Well trained to perform functions as a customer service representative in Telecommunications Company. Well trained to communicate and perform correct process according to Australian Law. Well trained to answer enquiries and resolve customer’s needs. Understand the impact of attitude in handling calls professionally. Effectively deal with job stress, angry callers, and upset customers. Display Time flexibility towards shifts as per work floor requirements. Always on time and been 100% reliable with regards to attendance policy for the whole year. Been acting as a coach, POC , and Subject Matter Expert , on call when needed. Company: I-Access Contact Solutions Location: Batangas City Position: Outbound Call Center Agent Dates: July 1, 2010 to September 20,2010 Account: Pay Day Loan (U.S.A.) Support and provide superior service via an automatic dialer Use questioning and listening skills that support effective telephone communication. Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. Understand the impact of attitude in handling calls professionally Effectively deal with job stress, angry callers, and upset customers Use the most appropriate way to communicate with different behavior types on the telephone. Apply the elements of building positive rapport with different types of customers over the phone. Apply the proper telephone etiquette to satisfy various customer situations. Apply appropriate actions to effectively control a telephone call. Identify voice skills and how to enhance a good telephone presentation. Meets commitments to customers Selling Display Time flexibility towards shifts as per work floor requirements. Company: D818 Tech Solutions Location: Batangas City Position: Outbound Call Center Agent Dates: Dec.1,2010- January 30,2010 Account: Pulse Telecom Performs duties and functions as an outbound call center agent such as selling. Company: Citimart Group of Companies Location: Caedo Commercial Batangas City Position: Management Trainee Dates: June 5, 2009 to Nov.6,2009 Responsible in monitoring and proper motivation of baggers and cashiers Assisting cashiers in processing of transactions, credit card and change of bills Attending customer complains Monitoring and withdrawal of cigarettes Must know how to handle leadership, authority and decision making Perform other tasks when needed Company: GEORGE OPTICAL Inc. Location: SM Batangas City Position: Cashier/Encoder Dates: February 16, 2007 up to November 20, 2007 Responsible in receiving and transferring of stocks Coordinate with different branches about stocks and inquiries Knowledgeable in filing of documents Responsible for issuing of OR and encoding sales transactions Responsible for monitoring of stocks Encoding work orders and issuance of claim stub Responsible in performing other tasks required whenever needed Knowledgeable in prescribing ophthalmic lens and contact lens to patients Responsible in hitting the sales quota Company: MAPTAN Construction and Equipment Rentals Location: Apacible St. Batangas City Position: Billing Clerk Dates: September 23, 2005 – October 18, 2006 Responsible in making all the billing to FCC Coordinate with clients for business proposal Encoding FCC truck scale for billing Collections of Cheque Sending quotations and pricelist through fax and email Responsible in preparing sales invoice Company: Aberjen Shipchandling and Maritime Services Location: Sta. Clara Batangas City Position: Office Assistant Dates: March-August 2004 Monitor all incoming vessels orders and requirements Keep all communications with clients local and abroad Make sure all orders were quality checked prior delivery and checks whether complete or not Send all billings abroad and local by itemizing every prices On the Job Training: P.Faytaren Brokerage and Freight Forwarders 150 hrs. Sta. Clara Batangas City Knowledgeable in making boarding, loading and unloading permit Knowledgeable in processing documents and settling customs fees Knowledgeable in filing of documents Educational Attainment: Elementary From- Batangas City East Elem. School Batangas City High School From- Golden Gate Colleges Batangas City College From- Lyceum of Batangas Batangas City Course: B.S. Customs Administration From April-May2003 Genetic Computers Institute Batangas City Course: Certificate in IT Power 2002 Personal Profile: Date of Birth: December 27, 1981 Height: 5’4 inches Place of Birth: Batangas City, Philippines Weight: 50 kilos Sex: Female Religion: Roman Catholic Passport no. XX- Character References will be given upon request. I hereby certify that above information are true and correct. Babasa Wennie Lyn S.